The Williamson County area of the Nashville metropolitan circle is a tough one to navigate because it is so large. Exit realty is a good choice to help you figure it out.
This company will promise you everything to get you into a contract, but once you sign, forget about it. There were issues identified during the home inspection, walk-thru, and final walk-thru, that to this day have not been resolved. On the day of closing, I was promised these issues would be taken care of before I finished signing the papers, and that was a lie. I foolishly believed they would follow through on their word, but that was a huge mistake. To get these issues taken care of I had to submit a work order through the home warranty. However, they have not yet fixed these issues. FOUR times, I have been given a day and time of when their contractor would come and they have been a no-show each time. Additionally, the companies is still building homes in the subdivision and their contractors are so disrespectful of those who currently live here. They leave tons of dirt, rocks, trash, and nails in the road, and they blast music from the homes they are working on from early in the morning to late in the evening. I asked a painter to turn the music down and he told me to call the police because they wouldn't do anything. They are great and responsive until you sign your contract, and everything after that is nightmare. BUYERS BEWARE!
We purchased a home in December 2014 from Norfolk homes in the Paddock Place neighborhood in Mt. Juliet, TN. We have been extremely happy with everything thus far. We did not build with Norfolk-- the home was already completed when we purchased so I cannot speak to any of the issues with timing that some other reviewers have had. I will say though that they did a fantastic job on fixing everything and getting everything ready before we closed. There was one cabinet that had to be ordered that was not completed when they closed and I got a call this week that it was ready to be installed. We have called the local office once on one issue (which was quickly resolved) and once we called the emergency line (when we had an ice dam which was not to the fault of the build) and we got a call back pretty quickly.I've been impressed with their response to questions/concerns and we are extremely happy with our new house. We had a contractor come in to add crown moulding in a lot of rooms and the contractor even commented how straight the walls were--something he said goes to show how well built the house was.So far so good. We love our new house!
I will update later.. but my home was supposed to be done end of June 2013... then August 30 .. now who knows when it will be done.. there hasn't been a worker out there in two weeks.. Word has it they don't pay their subcontractors.. So now I am in a predicament since their contract says they have two years to complete the home.. even though they tell you six months...mean while I will be homeless for an undetermined amount of time and interest rates are climbing that even if I qualify for the loan I will have to eat ramen ...I would suggest you use another contractor.
We just discovered that our master bath shower was installed incorectly thus causing a leak. When I contacted FCCH, they seemed to want to simply sweep this issue of poor craftmanship under the rug and hide behind the one year warranty. Very disappointing given their website claims of quality. I actually recieved a very nasty note from Mike Ford himself! He does not seem to want to stand behind his company's workmanship. My dad used to say "the fish rots from the head". I guess he was right.Anyway, after searching my subdivisions intranet, it seems there are quite a few fellow concerned FCCH owners.