Very rude, terrible job and late. Went to check on the order the day we were told the order would be ready and the owner said he "would bring it back tomorrow, even if not finished". Do not recommend.
725 Cool Springs Blvd. Suite 600Franklin, TN 37067
From Business: One Click Cleaners is Middle Tennessee's premier mobile dry cleaning service. Serving Franklin and Brentwood, we deliver an exceptional service experience to our …
Absolutely terrible! I took a suit and two blouses in to be cleaned a few months ago. I dropped the garments off on a Monday and told the women working the desk that I had to have them back by Thursday because I had a med school interview in Memphis Friday morning, she assures me that it would not be a problem to have them done by then. Thursday afternoon, however, I received an automated call stating that the suit was ready but the blouses would not be done until the following Monday. I attempted to call the store numerous times but could not get anyone to answer the phone, so I drove over. When I arrived the same women was working the desk, as I inquired about my blouses, reminding her I needed them by that evening, she was very unapologetic and quite rude. I asked if I could just cancel the cleaning for the blouses and have them back, she informed me that they don't clean garments at there location, they send them to a site across town and that even if I drove over there they would not give them to me until the cleaning was complete. I told the women I was very upset, I needed to leave town for my interview and was now going to have to go to the store and try to find a new blouse to wear with my suit. Her response was "Well, there's not really anything we can do so I guess we'll just see you Monday when they're ready." Not having any more time to argue, I paid for the suit and left to frantically find a new blouse. When I finally got home Thursday evening and removed the suit from its garment bag, I was mortified, it was covered in dust and the lapel was ironed crooked! I repressed it myself the best I could and left for my interview. On Monday, when I finally picked the blouses up, they looked absolutely awful! They both have a ruffle collar that was pressed flat in some places and pressed out in others causing it to awkwardly flare in random spots, it makes no sense why someone would press it like that! Despite trying numerous times to fix the collars of the blouses, I have been unable to wear them since. I most definitely would not recommend Oakwood Cleaner to anyone and I take every chance I get to tell people how terrible my experience was.
New to Shin's. Took in several dresses and when I picked them up, one had bleach stains everywhere. Returned the dress and they insisted the stains were already on there. Didn't offer a refund, credit, or anything. Do not recommend and will not be returning.
Do not go near this place. Ruined my suit and did not take responsibility at all. I asked them to fix it and they refused saying it was my fault since I did not check my entire suit prior to leaving the shop. They lied about their the process and then laughed at me when said I was going to report them to the BBB.
This is the worst ran business ever! The customer service from management is poor, unprofessional, and appalling. I went in with my own handwritten instructions on a garmet and the gentleman working assured me that it would be done correctly. Not only was it wrong they charged me the price of a suit for a blouse! Instead of comprimising with me, the manager threatned to call the police on me over a $20 bill. The manager yelled at me instead of finding a solution. I am discusted with this place! DON'T waste your money and time at this place!!!!! YOU WILL REGRET IT!!!!