At the Franklin Chrysler dodge jeep ram my cousin Linda was treated like dirt....her alternator had gone out on her car so she had to stay in a motel overnight til the dealer opened up Monday morning. Then they told her it would take two days to get a new alternator made by Mopar. I called autozone and they had one in stock which was less than a mile away...so...the people at autozone delivered the alternator to the dealer as they didn't have time to pic it up until after lunch. After installation they billed her 165 dollars for installation when she already had purchased a complete service contract for her car on all electrics in the car. Also the dealer failed to inform her of the recall of the alternator in this car and had none in stock whatsoever. What the service director (Bill Lowman) tried to do was to make her buy a new car. Note her car is a 2012 with only 38k on it. He tried to make her life miserable as she tried to get back home to Michigan from Florida.