Lowe's Home Improvement
350 Leonardwood Rd, Frankfort, KY 40601
Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Wed:|
|Thu - Fri:|
Fax: (502) 223-7590
Specialties: easy returns, free delivery, free haul away, Lowe's gift cards, easy exchanges, free shipping
Poor communication from the flooring department, in particular the carpet section. After prompt, efficient, and professional service regarding the measurements of desired carpet areas, I did not hear from Lowe's. I was told to expect a call within 2 to 3 business days with an estimate. That was on the 9th of October. On the 18th I called Lowe's and again on the 19th. Finally, on the 19th I received a return call, the estimate was to my liking, but after finding out how long it would be before carpet would be in the store and then not knowing when it could be installed, I decided to cancel the order and shop for carpet elsewhere. Sandra Hawkins, you lost a sale.