Home Instead Senior Care
19550 S Harlem Ave, Frankfort, IL 60423
Phone: (815) 722-0275
By Appointment Only: Yes
No coupons available
Professional, Responsive and Empathetic. My dad was in the hospital and we were quickly told he must move on to hospice care. In the mean time we had been referred to Home Instead Senior Care by both the hospital and hospice facility, so we thought we might call them. The phone call we made was so reassuring that this was the right choice. She was so empathetic and understanding of the situation we were in. The owner, a very nice gentleman, met with us at the hopistal on a Saturday to review Dad's needs and to do an assessment. we were so impressed. While other companies had blown us off, Home Instead honestly took it personal and we felt like we were a priority. Dad was discharged, came home and HomeInstead sent their office manager over to do a very early morning introduction with dad's caregiver. We were anticipating a caregiver just showing up on her own, but it was definitely reassuring to have the manager there in the morning to break the ice. We immediately hit it off with our caregiver. Shortly after she arrived, we found out the hospice home had a room for dad. We felt so bad, but Home Insted was gracious and kept saying it was best for him and all of us. I am so impressed with the responsiveness and professionalism of this company (totally different than other places I called). They truly care about what they do. They never once tried to tell us not to move forward with hospice. In fact, they championed for hospice and provided ways they could work with hospice. I truly appreciate that they never once made us question the difficult decision we had made to engage hospice services. I wish we hadn't waited for so long to get someone in to help my dad. I honestly can say, this is genuinely a caring group of people at Home Instead Senior Care. I will never stop singing their praises. I wish I had contacted them sooner.
06/16/2011Provided by Citysearch -
Home Instead has been a God send to my dad and family. We have been utilizing this service for nearly 2 years and our caregiver is like a best friend. The office is always available and everyone is totally professional. If you are in need of a caregiver and want the security of a reliable company with a great reputation, look no further.
09/20/2010Provided by Citysearch -
This specific franchise and it's owners are beyond the scope of anything close to ethical.
To be employed, a care giver must for an hour or more of their unpaid 4 hr training listen to the owner rant about being Irish Catholic, how the whole staff is Irish Catholic, how she hates Obama, she's a Republican and doesn't want to hear your Democrat, how she loves the Sox and the Cubs are a 4 letter word, that she has horses, dogs and all manner of things including fancy cars and more.They sit and listen about how she loves fireman and police officers.How her ex owns another franchise and we hate him.That's she pays your bills (minimum wage mind you)that there are no increases EVER and don't ask.In the background you will hear the laughing and running around of a little child, that is the other owner (neice to this one) child who has never seen the inside of a daycare like my child does daily.I am made to take the child to the bathroom, get her food and keep her from harms way.The child has hurt herself by shelves falling on herself.Her mother throws her out of her office and locks the door leaving her to scream and cry and for us to tend to her.The child falls asleep on the floor with no blanky or pillow and everyone just steps over her.And this owner is a BRAT!!!Auntie Irish buys her fancy cars and purses and she has the prissiest attitude.She praised me in front of my sister and promoted me in front of her and 3 wks later fired me after bringing in $12000 monthly revenue in 3 wks and working over 20 hours nights and weeknds of over time and not getting a single penny for it EVER even though I had to pay a sitter.They said another employee said I bad mouthed them on FAceBook of which I did not nor did they offer any proof of.What they did do was log on multiple times to my private account trying to stir trouble.This is what they always do.stir for trouble.They berate their employees constantly.They have rules that apply to everyone not them and make them up as they go along.I come from a corporate background where this was considered a Human Resources nightmare.They are prejudice and even make fun of their clients!I can't and wont get into what I've heard but it would be HUMILIATING to family members if they over heard.HIPPA is but a joke to them that they in turn tried to say in a last ditch vain attempt said I violated--NO PROOF.If they weren't so busy sitting around the office gossiping they might realize how unethical and corrupt they are and have thought twice about terming me based on gossip.It doesn't even add up.Promote and then term a single mom?They also said they were going to fight my unemployment and more....So she taught me one thing that any good Irish girls middle name is revenge....I ENCOURAGE other caregivers to speak out.And I know the name of the one caregiver who complained to me about her prejusdice comments(the offic emanager forbid me to tell it), my sister wrote a l
I started using Home Instead for my mom several months ago. She had a mild stroke last year & her care has become my & my family's priority, however, between the kids, work and just our own sanity, we needed to find some help. Home Instead came highly recommended & I am so happy they did. We are ecstatic with our caregiver Anna and the office is phenomenal. They are so professional, understand what we need and always answer my questions. In addition to giving us back our time, they have matched my mother with such a wonderful caregiver, Anna brings such joy to her.
They have been my life saver & I tell everyone about them. You do not need to look any further, Home Instead Senior Care is awesome!