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Driven by Excellence, Serving Framingham & Metro West

Driven By Excellence, Serving Framingham & more

General Info
Tommy's Taxi, Inc. Operates 365 days per year. With The largest Taxi fleet in the Metrowest area, Tommy's Taxi can provide on-time and reliable transportation for all your travel needs. Whether you are going to the airport, the grocery store, Tommy's Taxi can get you there - on time and safely, and reliably. Our Fleet of 30 vehicles includes sedans, mini vans and vans. Whether you are traveling light, or have a large group with lots of luggage, we can meet your needs. We also offer wheelchair accessible vehicles for individuals who may require a lift-equipped van. Our trained drivers will assist passengers in boarding and safely secure them and their wheelchairs. All of our Taxis are equipped with GPS for greater efficiency in dispatching and more timely service for our customers. We have wireless credit card readers. We accept all major credit cards in the vehicle for your convenience and security. Need a Taxi?
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Services/Products
* Early Bird Airport Service Available By Reservation * Manchester * Minivan & Wheelchair Accessible Taxis Available * Package Delivery * Service to Logan * TF Green * Worcester & Hanscom Airports
Brands
sedans, vans
Payment method
discover, amex, visa, master card, debit
Other Email

Categories
Taxis, Airport Transportation, Transportation Services, Shuttle Service
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COUPONS & DEALS

No coupons available

Reviews

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Bill T.

06/22/2017

Overall
Expertise
Professionalism
Promptness

On 6/21/17 I called at 2:45 pm to set up a ride to be at my house for 5:15. To take my son and I to Natick from Holliston. I told them that it was my 12 year old son's "achievement night" for the special need school he attends and we had to be there by 6:00pm. THEY NEVER SHOWED! And their excuse was that they had gotten busy and didn't have enough drivers. Finally after calling every 15 min to find put if someone was coming or not. It just became to late to go now that the event was over at 8:30 I had to cancel the ride it was now 7:15. Any Idea what happens to a child with Autism when they are let down like that? My son was Devastated. He was being given an award and he wasn't there to receive it! FURIOUS!!

Bardon S.

01/30/2017

Overall
Expertise
Professionalism
Promptness

This is a great success story about car number two which is a van last Friday. The driver helped me get loaded up and help me with my dog since he was scared riding in a crate for the first time in years.
The driver help me in every which way and we finally got the dog and then drove to the United cargo area in Boston and upon looking through all my paperwork that I had received from the animal hospital they said I still needed a health certificate.
We drove directly back to Framingham but there was not a veterinarian on duty so my driver suggested we use a different vet that he knew. The driver then left to get another call or two and told me to call him as soon as they took in my dog to get his health certificate. When I finished getting the health certificate he was there we raced back to the airport but since they load the bottom of the aircraft first they said we were too late. We then went to the airport dropped off may bags. I was going to wait at the United cargo until it was time for them to take my dog. I said I would just wait but he insisted he take me to a hotel since I only had a shirt and it was very cold out he then took me to the Hyatt and waited for me to ask the doorman if it was okay to bring my dog in the hotel. All this time being positive not letting me get to out-of-control insane and reassuring me that everything was going to work out. He then left and I just thought what a great guy. I'm store manager for A large Retailer based in Seattle with well over 300 people working with me I would love to have him on my team is just a great guy thank you.





Bardon Allen Setterquist


Store Manager

Joyce F.

02/23/2016

Overall

Deserves no stars! I called a taxi more than an hour ahead to get to a meeting b/c my car broke down called exactly at the time the cab was supposed to be here and I asked politely if they are a little behind and how much time so I could tell my boss, she told me twice watch out for the cab it'll be there any second... Waited an extra 15 minutes. I was late, good thing my boss understood. They should seriously be on top of their drivers and be more curtious.

Jim W.

08/19/2015

Overall

F&$@ing rude. I gave one star just to make the review, they don't even deserve that one star.

Ivan S.

08/01/2013

Overall

Very bad customer service , I got late in my destination because of the customer services ... Don't get their service bcz you will get frustrated and sad about them ...

TaylaMac

03/24/2011

Provided by Citysearch - 
Overall
Terrible service!

I go to school in Framingham, and unfortunately I must rely on Tommy's Taxi a lot, especially getting to and from work.
While the woman dispatcher has never been rude to me, as some people claim, and I have had some very, very nice taxi drivers I must say that the bad very much out weighs the good.
First of all, Tommy's Taxi is never on time. I have experienced them being anywhere from 10-40 minutes late at times. In fact, one of my worst experiences with Tommy's was when I had a train to catch. I called an hour ahead of when i wanted the taxi to pick me up (I even gave them a ten minute buffer zone, since I already expected them to be late). When the taxi finally showed up at my school-15 minutes late and 5 minutes before my train was supposed to leave-I got in with another girl who was trying to make the same train. She had called an hour before me, and the taxi was still late enough to make us miss our train. And to top it off, the driver had the nerve to act VERY rudely towards the two of us for telling him we would not be needing a ride.
In addition to being late to pick up, I have had taxis leave on me if I was a mere ten minutes late (excuse me, I've had to wait much longer than that), and was again rudely spoken to when I called dispatch back. As stated in another review, they double up on fares as much as possible and make each person pay. I have dealt with some very rude and some very creepy drivers at night. I definitely would never suggest relying on Tommy's Taxi.

sammy0415

01/18/2011

Overall
EXCELLENT SERVICE

I wanna thank tommys taxi for picking me up durn the last 2 snow storms and providing me with safe and excellent reliable service!!!

MarcusF

06/12/2010

Provided by Citysearch - 
Overall
Great Service, no problems

I use Tommy's Taxi a lot -- I have never had any problems with their service. The drivers are helpful and the cabs are generally clean. They have driven my young children and my 80 year old aunt without any problems, and show up on time.

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