Suburban Athletic Club
10 Roxanna St, Framingham, MA 01702
|Mon - Fri:|
|Sat - Sun:|
Fax: (508) 872-1391
Good for Kids: Yes
03/03/2010Provided by Citysearch -
Suburban employees work very diligently to make every customer extremely satisfied. We are a consumer retail establishment that has succeeded for 38 years because we make every effort to be fair, helpful, ethical and accommodating.
Similar to other retail establishments, we offer reduced pricing for larger quantities of commitment. This is called volume discounting. Our typical customer uses our fourteen-day pass to get comfortable with the facility, staff, and routine, then chooses from numerous options. A customer can do a membership for as little as one month or as much as fifteen months. The price for longer commitments is less per month and if someone chooses fifteen months, the first two months are $1.
On rare occasions, someone will go through this process, choose the longer month plan, pay substantially less per month, get the up-front special of two months for $1, and then decide they want to stop. We are more than willing to accommodate our customer; we only ask that they reimburse us at the going rate for the time they have used. Sometimes customers forget that they received these volume discounts, and two months for $1, and think we are being unfair.
This is much like going to a grocery store and having a choice between a 12, 36, or 64 ounce package of a product. A person that chooses the 64 ounce product pays less per ounce. If that person uses 40 ounces and decides to return the product – they would not be able to. We do allow a person to reduce their quantity (terminate early), we only ask that if the customer used forty ounces that they pay the per-ounce price for 40 ounces, not 64 (pay the going rate for actual months used).
The toughest part of our job at Suburban are the rare occasions when a customer receives the volume discount, does not use that volume, but still expects the lower price. Again, rarely, instead of taking mature responsibility for their actions and decisions, they personally attack Suburban, and us as individuals, verbally and in writing when we explain our common sense policy. Some individuals will even go so far as a result of frustration, to make up, exaggerate, or identify problems that were quickly resolved not because they are true, but to win an argument.
We here at Suburban are perfectionists and will do anything and everything to help our customers. We have succeeded in business for 38 years because we have made over 50,000 customers extremely happy and they recommend others. This is our business model of commitment to our customers.