Very poor customer service. We went there today at 12:05. Waitress told us to write down our name and come back in 20 minutes. We came back at exactly 12:25 pm and were told that our name was called 10 minutes ago. And now they have to move us to the end of the queue. What kind of logic is that? We came back at exactly the time we were told to. And instead of seating us right away, they moved us to the end of the queue! We just walked to the Chinese Restaurant (MingChu) couple house down and had a great lunch. I hope Sweet Basil Thai House knows that they are not the only restaurant in Foster City.