Have been in this store on 3 different occasions and have always had great costumer service. Today was no different, again great service!
fort worth, TX 76177
From Business: We provide Repair Service with our expert will make sure you get best service possible. we also provide Cell Phone Accessories at a very low cost. Customer satisfaction is what we strive for. Please Call us @ 817-750-0786
Fix it Fast on Hulen St. is the best! They are knowledgeable and friendly. I have taken in THREE different phones. (I know...sad!) the last one my son tried to fix and lost screw and eventually the home key. Each time I was promptly served at a reasonable rate! Don't go to the mall or some no name spot.
My husband bought me a phone from the Cricket Wireless Store at 6248 Rufe Snow, NRH, Tx on Christmas eve. The speaker immediately did not work when making calls out. As it was a busy week, we had to wait for the weekend to return the phone. When we took the phone back to the retailer to get a replacement new phone the store manager, Lydia, would not do it. She said we were TWO HOURS past the 7 day return policy. We had purchased it on Saturday at 2:00 and because we did not return it by 2:00 on the last day of the return, they would not honor it. It was 4:00. We asked to speak with the owner and she refused to give his name. We spent three hours in the store. She said that if she gave me a new one, the store and she herself personally, would be out the money. She looked confused when I said I was out the money because she sold us a broken phone. She said, "we didn't know it was broken when we sold it to you", and I responded, " I didn't come to the store to buy a broken phone either." To this day, they will not honor the return policy or offer a store owner name to address the problem. Cricket is also unresponsive...and I still have a broken phone. I guess it's more important for them to keep the 350.00 they make off of a new phone than to offer good customer service.
All I can say is go to this business at your own risk. Have absolutely no integrity in what they tell you regarding products and turn around time. In search of clarity & answers by calling their corporate Office and asking to speak to someone that handles The district. The receptionist gives the message to the store manager, who you have already spoke with & has no better answers & you get more of the same this is ridiculous .Save yourself The hassle and inconvenience and use A corporate phone location.
This metro location is my home store.every time i come inside the staff is pleasant nice and nows their job and carlos and viancy has perfect customer service.
THE WORST COSTUMER SERVICE!! They messed up my 5yr old sons iPad and keep telling me it's the screen to just take it bk!! That would be my 4th time driving there! If you don't want your stuff F'D up then don't tk it there. All I wanted was for them to let me tk it to Apple so they could see what was wrong with it they will not offer for at least paying to figure out the problem. I will be taking them to small claims court. This isn't the way you do business.
etollfree.net is SCAM. They charge 25 cents for each minute .You will see unexpected charges on your bill. You won't see which numbers called you ,and you are charged for what. The voice quality is too poor. I always had to ask the other person to repeat because I couldn't hear it.Their customer service is terrible. There is a phone number on their website but it is always on voice message, when you leave voice messages nobody calls you. The minimum deposit they ask you is $25 , when you pay that amount there is no refund even if you cancel your phone number.
Horrible customer service. Will not support with my time or money. Never even touched my device just sent me away with a phone number, manager only made excuses why this was ok. BOO HISS, People skills not so much
Unbelievable organization. We purchased a toll free number from etollfree 6 weeks ago. At that time we ordered an auto attendant for a cost of $89. At that time we were billed for that service. last week (6 weeks later) we called to discover why our number did not have an auto attendant, why the number got all circuits busy all the time, why the number rang open and never went to voicemail. At this time they finally put our auto attendant together and then changed us $49 + invoiced us for $111. This is a phone number we have NEVER used! When we called to dispute these charges, the owner yelled at us, cussed at us! Told us we were not worth his time and he was not going to listen to our MFing bitching, wasting his time on the phone! Seriously! This company needs to be SHUT DOWN. Robert Wilson, Owner, is a fraud and simply a jerk.
We sent in phone for repair and were told it is not under warranty. Ok so send broken device back to us, (per phone and email instructions) well they took it upon themselves to fix it and won't return phone to us. They do not return calls and refuse to settle the situation