We took in a pas system weedeater and hedge trimmer where the shaft kept falling out. These guys took 7 weeks! To get my equipment back! Called 17times everything was suppose to be under warranty which they didn’t care for. They charged me for stuff that I didn’t want done I needed a carb replacement on a two month old model I’ve been putting the echo made gas for. And the shaft for hedge trimmer. They sharpened the blades and charged me 96$. They told me they had to wait on warranty to approve then I found out by another employee that hadn’t even called warranty place this was after four weeks of them having my equipment I only have two so my entire business was struggling whileThis was in there. They finally said they got approved would have it fixed and out the next day. That they would call us they didn’t. Six morePhone calls and three trips and they had the audacity to say the part never came in for them to fix it. Two more weeks and another pissed off visit finally got my equipment back. Just to get home and the stuff not work -_-
4650 Mansfield HwyForest Hill, TX 76119
From Business: We sell, rent and repair commercial roofing equipment and supplies. We also provide safety equipment for fall arrest and to be compliant with OSHA guidelines. We have a Full service repair shop with a plasma cutter that can make just about anything you need. We want you to see that Superior Equipment & Supply is your equip…
800 Industrial Blvd Ste 400Grapevine, TX 76051
From Business: Superior offers tried and true marketing, sales and support programs designed around the needs of pool industry professionals. Each program consists of a variety of marketing options that focus on individual clients and their products or services.
1458 County Road 4530Decatur, TX 76234
From Business: Our business is our livelihood, but it is also so much more. Superior Lawn & Landscape was started to fill in a void in the current market and to make a business that people can place their trust in. Over the years, we have never lost our commitment to our clients and that is what has allowed us to succeed in a very compet…
I had a unidentified leak in my pool where I was losing 2" of water per day. I contacted Superior as recommended by my Dad. Stacy, the owner put me in contact with Rebecca who got me on the schedule a few days later. Trent and Smitty got the leak identified and fixed in 3 hours! Great knowledge,…
Built a retaining wall that collapsed in under 2 years. 2 different companies reported that the wall was not properly constructed and the wrong materials were used. The owner was not willing to stand by his workmanship and do anything to repair the damage.
I rarely share an experience I've had with a business, but Leonard's is terrible. They don't communicate with each other, nor their customers. Their telephone skills are lacking, and I question their integrity. I purchased my Toro Zero Turn from Leonard's so when I needed warranty work done, I took it to them. I took my mower in and told the service man I had a small engine mechanic look at it and he said it needed a new coil. I had checked the warranty and confirmed that it had a 3 year warranty. The service man said it would take a week to 10 days. The entire experience was terrible. I called and was put on hold for 4-5 minutes, 3 different times, and I had to hang up and call back. After numerous calls, they finally got to my mower, 2 weeks later, and after checking everything, they finally decided it needed a coil. They reported they were waiting for approval from Kohler. They finally told me that it had only a 2 year warranty and they could repair it for $79.95, and it would take another week. I asked to speak to a supervisor and he confirmed the warranty as 2 years. I called back and asked to speak to the manager and explained the situation. He checked on it and called me back later, and confirmed that I was right. I don't believe that the people that sell this equipment, don't know the warranty on the engines. I checked and all their engines have 3 year warranties. I think it's criminal. I had to wait another week to pick up my mower, so it took them 3 weeks. I will never set foot in this store again.
Terrible service. Now that shane, their great parts guy is no longer their, I won't be going back. Everyone else there is clueless as well as rude. I took a commercial trimmer in, when I finally picked it up, it was in pieces and they said it wasn't worth fixing. They still charged me $40.00. The sad thing is I would have bought a new one from them, but i went elsewhere due to their attitude. I've been in the lawn business over 30 years and have bought most everything from them. My loyalty will be some where else now.
Need some help with your parts, Don't go here. They just don't care. Don't waste your time. Hard to believe they are still in business.
We have rented equipment several times over the past 4 or 5 years and always have a good experience with Taylor Rental. They stock a lot of dirt moving equipment as well as attachments for skid steers. Always treated well and highly recommend.