Dented my wife's brand new car. Filled out a incident report and didn't hear anything for a week. Had to go up the the business several times to track down the manager. Been a nightmare chasing the "General Manager" Jake Petrie around trying to get it resolved. He won't call back, claims there is nothing in the car wash that would cause that kind of damage. After the last time tracking him down he claimed the owner Robert Petrie would not take responsibility for the damage. I asked to see the camera video of that day and he told me "Rats chewed on the wires so we don't have video for that day". I informed him I would be taking the receipt and my incident report and be filing legal proceedings against the owner and business. His tone changed then and told me he would pay "out of pocket" for the damage. I'm not sure what shady business is going on here or if they even have insurance to cover damages but this place is no good. Avoid it like the plague!!
No longer Simonize....called Splish Splash. The "owner" is disrespectful, the cashier is disrespectful. You will not get the service you received from Simonize. They are slow and disrespectful. Take your business elsewhere.
4207 Colleyville BlvdColleyville, TX 76034
From Business: Located in Colleyville, Texas, Simoniz Car Wash operates as a provider of car cleaning services. It offers various services in the categories of express wax, interior super clean, carpet shampooing and Bumper to Bumper which involves all three. In addition, the store provides array of extra services ranging from radiator f…
I have been a client of this business since moving to Ft Worth in 2008. I often got the extra services they recommended (fuel and air filters, etc.) On Jan 17 of 2014, along with the oil change, they recommended an oil cleaner, as I have an older car (2000 Nissan Altima, 163,000 mi.) Wanting t…
They are addicted to quality! I loved this place. They didn't try to force and upsell, and they recommended just exactly what I wanted. Very upfront people, and they took good care of my xterra. Honestly, the best job I've seen done in a long time. They're very nice people who run that plac…
5300 Campus DrFort Worth, TX 76119
From Business: AutoNation Ford South Fort Worth, a Dallas-Fort Worth Ford dealer, has a vast inventory of new & used Ford cars, trucks, hybrids & SUVs. We offer vehicle financing, Ford OEM factory service & parts.
On 060212, I called and told the manager that one of her employees had a death in the family. She said she would let him know. I told her that I was coming to pick him up. After driving 25 miles to get there she told me that she had not seen him and that he had just walked away. He did not ge…
Very bad place, they damage you car and do not accept responsibility. Damaged my vehicle by letting water go inside. Owner was very rude and did not even apologize he said it was not his business or responsibility if I had left a window open, but I was 100% sure that everything was tightly close…
evrytime I come to this carwash my car is cleaned and very spotless. I also leave vauleable in my car and nothing goes touched. Thank you for always keeping my car spotless!! -Muriel
when they first opened they did a great job the was has gotten worse Today had to go through twice and than had to still spot clean my truck Time to find a new car wash :(
Ended up paying $98 for an oil change... I don't care how many fees or charges are included, that should be illegal. It's been 3 weeks and I still feel like I got robbed
Absolute worst car wash I have ever gotten. The windows were so streaked, both inside and out, that it was almost impossible to see where you were going when the sum was shining on them. The side window had what appeared to be shoe polish or paint on it that was not there when the car was brought in. The interior still had dust and stuff on the dash that was there before the wash. I have never had to pay to have the car "wiped down" after the wash, but had to do so at this place. ($5.00) More like a shake down than a wipe down. I will be happy to tell as many people as I can to not pay to have your car professionally cleaned at this place. I suggested that my wife take the car back and show them what a lousy job they did, but she didn't want them touching the car again.
I went to this location and literally got there at 12:03 pm. I did not leave until literally 3:53 pm. I have gotten my car detailed before in LA and CO states and it was a really quick experience. This experience was a nightmare. Although they cleaned the inside of my car very well, the customer service is extremely poor, some of the workers are very lazy, and the place is pretty ratchet with angry managers and customers going back and forth. Yes, this is what happened to me all in one day and one stop. Oh lets not forget that these people threw my carpet mat that goes on my front dashboard away. It is quite obvious that is not a trash piece but something that comes with the car. I am surprised they did not steal anything out of my car and yes I most certainly checked that. The manager who completed the job told me the 1st guy left my car unattended and never came back. I will never come back here again. I will certainly take my car over to the Irving, the good area going forward.
My experience was great, I was in and out, and my car was washed really good after a long road trip. It rained that same night and I took it back within 48hrs and still received great service.
Experience was aweful... $70 later I got an oil change and a car that was barely clean. I by no means expected detail service but the wash service I received was very unacceptable. Then when speaking with the manager Ralph (who has no customer service skills at all I might add) I was pretty much told this is what our services are.I asked for a refund of my extra charge & was told I couldn't get a refund. I will Never go back. Please people don't be like me and assume a place does a Good job prior to reading reviews... I have definitely Learned my lesson the hard way!
Part of my truck was damaged 2 weeks ago. I call almost daily but the manager never returns my calls
After going through the car wash in my new 2016 Kia SUV. I noticed my fog light panel was broke. Called the car wash and was told Mgr Jacob could look at it. I questioned because of the signs they have "not responsible for damages". Assured they would look anyway. Jacob told me to take to the dealership and let them know what they said. very nice to me. I was really impressed. Part/Labor total estimate $250. Called mgr Jacob this am and he acted like he didn't know who I was. Stated quickly the signs posted not responsible for damages... "so called" "mgr Jacob" had changed his tune... No longer nice. He said no because then he would be paying for everyone's damages I can only assume EVERYONE has damages. DO NOT GO TO THIS CAR WASH. I DO NOT RECOMMEND TO ANYONE. THE SUDDEN SWITCH IN THE WILLINGNESS TO HELP TOOK ME BY SURPRISE. I HOPE THEY ARE NOT SURPRISED WHEN MORE PEOPLE COMPLAIN ABOUT DAMAGES. WHERE IS THE MINUS STAR BUTTON?????