8900 West Fwy, Fort Worth, TX 76108
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After owning 3 Hooks Lincoln Navigators, they have lost my business. I had a defect come up on the sidewall of my Perrelli tire with less than 18,000 miles. Both service, who told me I must have hit something, and Curtis the Sales Manager said sorry but I was out of luck. I guess customer service is dead, even for loyal repeat customers. For this reason, I will buy my next vehicle elsewhere.
01/28/2012Provided by Citysearch -
Hooks Lincoln Mercury offers great service! I am happy to drive 45 minutes to get to this Lincoln dealership rather than to go some where closer by. Why? Because after having my Lincoln serviced there for the past 5 years, I have never had anything but good experiences. The price is right and the job gets done right
12/16/2011Provided by Citysearch -
We could shop all over town to see who is offering the latest deal on auto repair, but we would not save a dime when it’s all said and done. In the years that we have been bringing our automobiles to Hooks Lincoln Mercury, you have been fair in your pricing. You have never tried to ""sell"" more repair than was needed. Thank you, you guys are the greatest!
12/07/2011Provided by Citysearch -
Kip Hooks our sales rep did a great job. we will always return to him when we purchase a vehicle. we have never had a sales person be that kind and good and make sure with follow up calls that we didn't have any questions and that everything was going good with our vehicle. he definitely deserves employee of the month. Thanks for everything
11/10/2011Provided by Citysearch -
I got a new car that my friends call ""Killer""
I made a great deal with Luke. my friends say this car cannot be Its an SES, a special package you see
I slide the moon roof back when I need air and light
And the stereo system is dynamite My next car too will be from Hooks-Lincoln.
08/18/2011Provided by Citysearch -
HOOKS LINCOLN is the place I will take my car to. I special ordered my LINCOLN Navigator with them and was notified when it came in and when the car has any problems at all, they will take care of it. I live in Summerlin area and my service advisor offered to take the car back to me after they are done. How cool is that??
07/25/2011Provided by Citysearch -
I was referred to HOOKS LINCOLN by a friend. I didn't have time to go car shopping. I spoke with Kip Hooks, and told him what car I wanted and what my budget was. I was glad to hear straight answers from him for all of my questions. He called me the next day and he found me the exact color LINCOLN Navigator I was looking for with the exact features I wanted. I gave him my info and my car arrived within a couple of hours. I would definitely recommend HOOKS LINCOLN because they really made it easy for me to get a great deal with my tough schedule.
I really appreciate professionalism from Hooks Lincoln Mercury and the service it provides. They are very knowledgeable about cars. It feels good to talk to someone who is not trying to sell you on BS.... more importantly giving you guidance on cars you should avoid and should take a second look at based on your needs.
03/29/2011Provided by Citysearch -
I have dealt with a lot of car dealerships in the Ft. worth grapevine, weatherford, areas and by far Hooks is the most reputable, family owned and operated dealership in the area.
They take personal pride and commitment in their business and it shows. Stop by and you can visit the Hooks family, ask for Kory, Kip or Dennis Hooks. They are all there to greet you and handle any issue you may have.
I highly recommend them, great people, great organization.
02/22/2011Provided by Citysearch -
The best experience I've ever had with a dealership from purchase through service has been at Hooks Lincoln Mercury . They treat you like you're family from sales through service. I have never had anything but positive interactions with my salesperson, the service advisers and mechanics and runners, cashiers and parts guys. While I'm a fan of my car on its own merits, before Hooks Lincoln Mercury , to me, dealerships were neutral or negative in my total car-owning experience.
These guys from Hooks Lincoln Mercury are really knowledgeable and have awesome quality control. I was amazed on how clean their shop is. I personally have worked in the automotive industry for years and have never seen this level of professionalism. From my experiences I have seen that Hooks Lincoln Mercury pricing is very reasonable and I get all of my service done here every time I am back in town.
Hooks Lincoln Mercury really proves that they are doing something right
Superb customer service! The tire pressure light for my car didn't seem to disappear even after filling the tire with air so I decided to take it in for service and have it checked out.
I called at Hooks Lincoln Mercury to schedule an appointment. Not only were they able to squeeze me in last minute but they also gave me the name of my service agent.
Upon arrival, I was greeted with a big smile and warm welcome. The service agent
Dennis Hooks was very friendly and ready to help. He took care of everything and simply asked me to wait in the lounging room since it shouldn't take more than 30 minutes for my tire to get fixed.
Hooks Lincoln Mercury really professional services
I have visited almost every lincoln dealership in fort worth, dallas, plano and other metroplex areas. I spent over 2 months researching, asking questions and finding the best price online.
Mostly what I liked about hooks lincoln dealership is that they kept me in constant contact. 2 of the four lincoln dealers I tried to do business with never had anything to do with me when I didn't buy that immediate moment.
I finally made my decision and the Hooks family was kind to offer me the absolute best deal around. This truly is a family owned and operated business and you can definitely tell they care about their customers.
If you ever decide to buy a new lincoln, I would recommend you give them a serious consideration. I did and was truly pleased with their friendliness and care for me as their customer.
We love our 2008 MKX. Recently we heard a whine from the rear of the vehicle. After mentioning it to my service advisor when we were
in for the 30,000 mile service, he had the car road tested and made the required parts replacement in a very reasonable time. We feel
safer knowing these good folks will keep our vehicle running well and safely. Thanks a lot!!
01/03/2011Provided by Citysearch -
I had been looking for a Lincoln Navigator for quiet some time. I was traveling home to New Mexico when I stopped by Hooks to check out a 2007 Navigator. Which I ended up buying (now with regrets). This vehicle had set on their lot for about 6 months before I purchased it. You would have thought they would have made sure it was in tip top shape and all the warantied repairs done while it belonged to them.
My 87 yr old mom & I spent over 5hrs as they were preparing the vehicle for me to take possession. We left Hooks on our 8 hr drive home just to find out when we got home that I have a leak in the brake line. Thank God that my brakes worked properly until we got home.
That is only one of the many issues I have with this sale. I wish I would have read the other review before buying from Hooks. My salesmans name was Dirk. He lives up to all you have ever heard about salesman.
If you do buy from Hooks be sure and check the vehicle you are going to purchase out thoroughly, because, at least my salesman was not completely forthcoming.