300 W Loop 820 S, Fort Worth, TX 76108
|Mon - Fri:|
First of all - good luck finding the place. It's in the service department of a car dealership. Would have been nice to have that indicated somewhere on the confirmation email or even the confirmation call I received the day I was supposed to pick up my car!
Had to wait forever to even be greeted since apparently only one person works the counter and if he is off checking in or out a car - you wait standing in the hall of the service center while technicians and dealership people scoot past you.
The first car I was assigned was so terribly smokey that I couldn't even sit down in it. The smell was strong as soon as the door was opened. The second car smelled better but I had a hunch it was a class size lower than my reservation. When asked about it the agent lied and said it was a standard class. I got one mile down the road and noticed that the car was almost on empty. So I turned around and drove back to the agency to complain and get a different car. I checked the enterprise website and indeed - a Ford Focus is an intermediate class NOT a standard class. (Although it SHOULD be listed as compact - but that's a story for a different day)
The third car I was assigned had a slightly smokey smell but by this time I had spent over an hour on this whole saga and I needed to get out of town. Thankfully the agent upgraded me to a full size, although I have no idea if it was due to inventory or him trying to make up for the awful experience. I suspect it was due to inventory since he never gave any sort of apology whatsoever.
This car happened to be full however the agent informed me they don't fill their cars up and you only have to return them with as much gas as you got when you rented. Sorry - I'm not going to try and time my trip and mileage to end up with a quarter of a tank and hope it matches what you drew on that little sheet of paper.
The "upgraded" car still had a faint smell of smoke in it and it was strong when the car was sitting closed up. It did fade though after a few minutes with the windows cracked (or I just got used to it) so it was manageable. It had over 30K miles on it and stains on the seat. Mind you, it was still the best of the options I was presented.
Upon returning the car - the agent was so backed up with people waiting on him that he said I could turn the keys in and he would give me a call to confirm the return went as expected. I did so against my better judgement but I had a ride waiting on me and I needed to go. I never received that call - but thankfully my card was charged the correct amount so I can only assume the return was processed as normal.
Overall I would suggest that you choose ANY other location but this one. And I would suggest Enterprise make it CLEAR when you are choosing a CAR DEALERSHIP location, or take them off of the website completely.