I have been calling them for three hours, starting at 9am, it's now 12:55pm, still no answer.
We recently had our upstairs carpet completely replaced and also had ceramic tile installed in the two bathrooms. The contractors were 100% professional in all aspects of the job. Kevin, our salesperson, was on top of every facet of the job. We highly recommend Fashion Floors for all your flooring needs. BTW, last year they installed ceramic tile in every area downstairs and it too was 100% professional.
Tom does NOT sell rugs at estate sales, nor does he steal rugs. He has two retail stores with new and antique rugs from all over the world. IF,this was a true story why wasn't the police called. He works 7 days a week either picking up, delivering, repairing or cleaning rugs. Check your information again, perhaps your thinking of another company.
If I could give it zero stars, I would. Our experience sucked. Started with a pleasan salesman. Ended with a Bad contractor. Our tiles were installed- unevenly spaced and not level. Nobody from Fashion Floors ever bothered to check the status or work of the contractor nor did they follow-up to see if we were satisfied with the work.
Tom has been the most amazing guy. He always treat me so sweetly and gives me chai tea. My rugs look brand new and they're heirlooms!
This man charged me $760 for rug cleaning after he alleged four of my five priceless antique Oriental rugs were stolen in an overnight burglary. He was later seen selling rugs at an estate sale, so I can only assume that is where mine went. If you have expensive, rare rugs, do NOT bring them here as you will never see them again!
When we bought our house 3 years ago they replaced our Shower Pan. They did an excellent job! This time was no different. They removed my old tile and installed the new tile in one day and the grouted and were finished the next day. I had an isssue with the transition trim that was previously installed where the tile met up with our wood floor. They promptly sent someone out and fixed the problem, even supplying the Hardwood trim at no-cost to me. It looks Excellent and we couldnt be happier. They will be back in January to tile my bathrooms! I will not use anyone else!! A++++++++++++++
Stay away..A lot of broken promises as to repairing their improper installation and hauling off material left after job is not worth it. Jason made several promises that they would come back and finish the job. After seven different promises to haul off material and repair improper installation and two and a half months of time, leaves me no other option but to give his company a review. I have made several attempts at getting Jason to correct, however, All I have received were broken promises. This company does not keep their word, nor do they stand behind their quality of work. Buyer beware!