I've been a member of NFCU since 1969 and thou it's always been a long distance relationship, I have always found the service I received to be excellent. I now live in Texas. My business requires me to make several deposits each month to my NFCU account. I used to mail them in. It would take 5 or more days for the checks to clear. The branch at 8424 Lakewood Hill Dr in Fort Worth opened near me and I started using it at the end of 2016. Now my deposits required a short trip and have become virtually instantaneous. If the two tellers are busy any staff member without a customer will ask to assist me in making my deposit at their cube station. As an additional bonus I get to enjoy the friendly welcome, and professional appearance, along with the speedy, accurate service provided. The folks at my branch are excellent representatives of NFCU.
5721 N Tarrant PkwyFort Worth, TX 76244
From Business: Capital One is a diversified bank that offers a variety of checking, savings, mortgage and lending accounts and services to individuals, small businesses and commercial clients. Customers enjoy convenient access to their accounts though online banking, mobile and tablet apps, ATMs and in person at one of our 900 bank branc…
I received check from my mom,s estate, small amt of 332.00. It said pay to order of...my name then it said on behalf of ....my moms name. L Alonzo said I needed paperwork and I said I have nothing. Check came in mail. Nothing else. He said several more times I need some type of paper work. After telling me 3 times he decided to call his manager. He told this account is very new. I opened it Januray 28th. I went in on April 15th. He hung up and said out loud the treasury dept is closed on weekend so I can take deposit but money wont be in account till Monday after 5:00pm. I said uh okay then before I could say okay or ill come back he then said 'beside you have a second chance checking mam" !!!! In front of my granddaughter and people behind me. I took check went to wallmart customer service counter and cashed it for 1.50 went back to deposit some of it. I told him in a very calm manner ' I would have been satisfied with your answer that treasury dept was closed but its no ones business what kind of checking account I have. He then proceeded to argue with me. Literally argue saying he had to tell me this. I said I don't want to hear your explanation anymore so please stop talking. As we walked off my granddaughter said to him ' im sorry' and not because I was upset with him. She thought it was her fault he got in trouble. All the people have always been so nice. He was rude. Argumentative and just horrible. I know Im not the only person he,s been this way with. I cant be.
I have banked here for over 3 years. It's convent and I have saftey deposit box here. I regret it every day. If I have to do anything with the customer service people. I have to ask for the manager. Their incomptant.from reordering debit card to telling me what I'm doing wrong to use bill pay. One day he gets into my personal account shows me as he's fixing my problem. To no mam we can not get into your account it's against Co policy. I can't use any of my bill pay. Says default isn't valid. Will be changing banks Monday
Deposit cash January 31st 2016 store was closing no less then 5min I checked my account found that the clerk reversed my deposit from my account so before you leave this branch please check your account to make sure that they do not reverse your cash or your deposit. will update once I see y my cash deposit was reversed from my account store is closed I don't know her reason why she remove my deposit Aguilar clerks was and a rush and in rude