I have been calling them for three hours, starting at 9am, it's now 12:55pm, still no answer.
We recently had our upstairs carpet completely replaced and also had ceramic tile installed in the two bathrooms. The contractors were 100% professional in all aspects of the job. Kevin, our salesperson, was on top of every facet of the job. We highly recommend Fashion Floors for all your flooring needs. BTW, last year they installed ceramic tile in every area downstairs and it too was 100% professional.
From rentahusbandtx,This place is not recommended, unless you want to get ripped off!!!We are contractors, this is the only guy in 40 years, that I’ve bought from that wouldn’t honor his work. He’s also the only company that we have had to sue. Everyone else has fixed their mistakes, but Jorge thinks he’s above that [ see other reviews on Google] Hired this guy to do three bathrooms for my customer. The last one they cut an inch short on two sides. They also cut out for sinks in the wrong places. We had brought the vanity to his shop for him to measure. How could he get it wrong? When his guys tried to install, they made a terrible mess of caulking, sealant, and epoxy all over our freshly painted cabinets, toilet, and walls. Which in turn resulted in us having to paint entire cabinets again. I've never had anyone do such sloppy work.He lied and said he would fix it. Since he ruined the last piece of the slab, the only acceptable solution was to buy a new piece that the customer approved of. JORGE LIED ABOUT HIS ‘I’M GOING TO MAKE IT RIGHT’. He refused to refund the money paid to him for the job, $1100, and refused to buy a new piece of stone. [another $500] He is so glib; he thought he could lie his way out of his responsibilities to us. Now we will sue him for the $1600. He cost us 4 weeks of delays, and a customer who couldn’t accept the crap he gave to us as a bathroom vanity top. Please see the pictures posted with this and stay away! Look at how he tried to make the top fit. He added little pieces on the edges to deceive the customer into thinking the top fit. It didn’t even make it to be supported by the cabinet box. And he told me that was ok. Being in the business for 40 years, he’s just a liar and an incompetent businessman.
Spent a couple of days to make a tile selection for a new bath and shower. Was told all my choices were in stock. Placed and paid for order only to be told it would be 3 days. The 3 days turned into a week. Got down to last box of shower floor tile. Opened box and it was wrong color. Same story 3 days turned in to another week. Kitchen is next. DEFINITELY won"t be shopping here again
Tom does NOT sell rugs at estate sales, nor does he steal rugs. He has two retail stores with new and antique rugs from all over the world. IF,this was a true story why wasn't the police called. He works 7 days a week either picking up, delivering, repairing or cleaning rugs. Check your information again, perhaps your thinking of another company.
If I could give it zero stars, I would. Our experience sucked. Started with a pleasan salesman. Ended with a Bad contractor. Our tiles were installed- unevenly spaced and not level. Nobody from Fashion Floors ever bothered to check the status or work of the contractor nor did they follow-up to see if we were satisfied with the work.
Tom has been the most amazing guy. He always treat me so sweetly and gives me chai tea. My rugs look brand new and they're heirlooms!
This man charged me $760 for rug cleaning after he alleged four of my five priceless antique Oriental rugs were stolen in an overnight burglary. He was later seen selling rugs at an estate sale, so I can only assume that is where mine went. If you have expensive, rare rugs, do NOT bring them here as you will never see them again!
When we bought our house 3 years ago they replaced our Shower Pan. They did an excellent job! This time was no different. They removed my old tile and installed the new tile in one day and the grouted and were finished the next day. I had an isssue with the transition trim that was previously installed where the tile met up with our wood floor. They promptly sent someone out and fixed the problem, even supplying the Hardwood trim at no-cost to me. It looks Excellent and we couldnt be happier. They will be back in January to tile my bathrooms! I will not use anyone else!! A++++++++++++++
Stay away..A lot of broken promises as to repairing their improper installation and hauling off material left after job is not worth it. Jason made several promises that they would come back and finish the job. After seven different promises to haul off material and repair improper installation and two and a half months of time, leaves me no other option but to give his company a review. I have made several attempts at getting Jason to correct, however, All I have received were broken promises. This company does not keep their word, nor do they stand behind their quality of work. Buyer beware!