NIGHTMARE. The very first night I was here maintenance to not correctly hook up the hose to the back of my washer so when I started it my laundry room, hallway and bathroom were flooded. I had been moving since 6 AM I called them about 4 PM whenever it happened and nobody showed up until 1 AM. I had to stay up and wait for them to show up and was exhausted. I then had to wait a week before someone came out and repaired and they never replaced the baseboards and they still have bubbles from the water. Then my air conditioner went out...fast forward another couple weeks and my bathroom ceiling fell through because of a leak upstairs. And then my AC unit was leaking, the water came up under the baseboards out to my front door and was puddled in the closet around the unit. I called for 3 days before I finally had to go to the office just to get someone to come out....there was literally mold growing in the tack strips and walls. This was reported three weeks ago and the job still is not complete. Not done yet...my children were sick last week due to getting a bacterial infection called Crypto from the disgusting pool that is never closed to clean. The doctor specifically said it was from swimming and this was the only place they have been swimming this summer. I also pay for pest control service every month and I have been calling and leaving messages for 2 days (because the online portal will not work again) I have ants coming in through my bedroom window and up under my baseboard cracks. I have continued to spray products I have bought myself yet the problem is not fixed and nobody has come out. Tonight I went to go to sleep and I was getting bit, sure enough there were ants in my bed. I am now sleeping on the couch. The new owners have taken over and this place is awful. The gates never work properly, the dumpsters are constantly overflowing with trash and the management NEVER answers the phone or returns calls....worst renting experience I have EVER had.
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Great company!! We used Westrom Group for our rental property and when we sold our personal home and purchased another. They were very detail oriented and helped us through all the various processes. Jon and all his associates made us feel comfortable and worked for us to get the best possible deals. We will definitely use them in the future!
I'm a vendor for Westrom Group and have worked for several property management companies and Westrom is by far the best. They treat the tenants right and are always quick to take care of their needs. I highly recommend the Westrom Group. EPR, LLC. Carl Evans
Best rental experience ever. My wife and I lived in one of their homes almost 5 years and only moved because we bought a home. Always attentive when there was an issue with the home and worked quickly to resolve it.
This is by far the best management company in the Dallas-Fort Worth metroplex, second to none! I initially leased a property from the property owner (not this management company) and it was an utter disaster. The night I moved my family of six into the property, we learned the gas had not only been turned off, but the company took the gas meter as well. It took me two days to get the gas turned on and the homeowner didn’t lift a finger to help us. Then, we had plumbing issues. When I say plumbing issues, the poo flushed back into the house. It didn’t matter what toilet you flushed, it flushed in and not out! It was nasty! The city had to come out two times while we lived there and clean out the main at the street. They finally scoped it and found a piece of rebar in the drain that was causing the problem and fixed it (by tearing up the sidewalk and driveway and replacing it). Then it rained and every window on three sides of the house leaked. We had a lake in our living room! By this point we were only a few months into the lease and the bad blood had developed between the homeowner and myself. I sued him! He sued back by trying to evict a family of 6 one month before Christmas! Enter Jon Westrom with Westrom Group Company. Jon called me to get my side of the story. He was very professional, understanding, and he asked me if I would give him and his company a chance to make it right with my family by remedying all the problems with the property. I agreed. Within a few days, the problems we had were resolved. All parties agreed to dismiss the lawsuits, my family and I enjoyed Christmas and we completed the remaining 7 months of our lease. I just want to say thank you to Jon and the staff at Westrom Group Company for their professionalism, courtesy, and the amazing job they did! Thank You!!! PS. We even got our security deposit back!
Westrom Group is wonderful. Easy to work with. Quick to follow up on any requests you have with your home. Great staff! Would recommend them to anyone looking for a home to rent.
Great people and was always willing to answer all my questions! The owners were great and would deal with them again!
The guys there are very professional and down to earth. They really care about helping the common person get the help they need. Everything was explained and I walked away feeling great about my decision. Please go see them!!
I've lived at my current residence for over 6 years that should say enough. I like the location of my home and my children love the neighborhood.
THE WORST EVER. I have lived in the same house for over 7 years and as soon as this management company took over it has been a complete nightmare. Renee is the rudest person I have every talked to. I hate this management company. They don't fix things they patch them I needed a new refrig and they replaced it with a tiny refrig that was dirty. I have major foundation problem they caulked the separating sheetrock. smh if something happens to myself or my kids I will own westrom