Sorry bastards towed my vehicle from my driveway and had the nerve to have an attitude when I called about my vehicle...thought you were going to make a come up off of towing my car...NOT!!! Not only did you have to release it but bring your ass around here again and I’ll have something waiting for you!
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Ed Russell towed my VW Bus from Arlington to Flower Mound. He took such special care of my vintage vehicle to make sure it was secured. He is professional and personable. I am impressed and recommend his company.
Ed Russell & assistant were very personable and professional. I rode in the tow truck with them from Fort Worth to Arlington along with my wrecked vehicle. They made it as pleasant as possible.Thanks guys!
This was by far a worse experience than the wreck. I was left in empty office that had zero door to outside street where it is obvious you aren't in a safe neighborhood. Also as a female feeling intimidated by being alone in this place, when I called the number from the waiting room I was yelled at and told to read the sign. The guy then comes later to finish yelling at me in person, I am terrified at this point and already frazzled from totaling my car and he goes into a random tirade about this country. He is not a natural born, not that I care, but he lectured me on this country, scared the heck out of me and yells me for interrupting whatever he was doing in back about "getting to me when he had time" and should appreciate being alive... ok... granted I could have died in the wreck but seriously I just wanted to get my personal items from my car and get as far from that sketchy place as possible. I cower until husband comes to get me and the guy acts like nothing happened. Scary, scary place and then even insurance USAA had trouble getting my car. The worst experience ever that makes me wonder what is going on in back that made him so angry to leave for CustomerCare? Shady and unsafe place.
The gentleman I spoke with and helped me was pretty patient. I would use them again.
The worst ever in life , very rude, changed what required to get property from vehicle, made several trips, kept adding on what was needed for proof, finally ending in saying I needed previous owners drivers license copied!
Excellent service! Very experienced in towing and did a professional job from beginning to end. You don't see that with a lot of tow truck drivers. Highly recommend!
This guy is nuts. They picked up my truck and the driver knowingly dented my door and apologized. When we talked to the owner he said he would tow for free. We got halfway to granbury and the owner called and told us that he dropped my truck off in the street and that we could sue him, then hung up. He left my truck sitting unlockes with the keys in it. Items are missing from my truck and we are going to pursue legal action. We have acquired video of him hitting my door from QT.
HORRIBLE & DANGEROUS!!! I was waiting to turn left on Camp Bowie from southbound Ramona yesterday in a rental vehicle. One lane was coned off on Westbound Camp Bowie leaving two lanes and it was during lunch hour so traffic was heavy. I'm not a wimpy driver and can thread my car in the tightest of situations but your A$$ of a (older white male) driver waiting behind me in an orange tow truck became impatient with the lack of opening in traffic allowing me to turn left. He proceeded to lay on his horn, aggressively cut AROUND ME turning right in FRONT of me. All while stopping traffic ON Camp Bowie and almost hitting my vehicle. Where are the cops when you need them?! I have good friends off Ramona who are in the towing business and I do business with several auto and repossession dealers/outfits. I'm alerting ALL of them regarding your crappy company. I know the towing community... You made a poor poor decision when you endangered my life!
dishonest, unprofessional, overall not worth taking the risk by doing business with them. Use relatives political status to overcome obstacles in business