Very confusing office address, I searched the office looking for caregiver, website claims high profile clients, my expectation is at least decent office/commercial location, I ended up in apartment location. I gave my business to a reputable company, BBB accredited, topnotch.
My son went to the doctor's office and we were dispensed with a nebulizer. We were told the nebulizer was absolutely SIMILAR TO RETAIL so I went ahead and signed the papers for the equipment. When I went home, I did a brief internet search and realized that Cook Children's Home Health charged me 3-4 times retail price ($185 vs $50). I have not used the nebulizer and tried to return it but the manager said since I took it home, the product was not returnable. The offered to give me a 25% discount but that doesn't even come close to retail price. Their practice is VERY devious. Please be aware when buying products from them and make sure you check prices beforehand. Customer service was also poor. My calls were transferred many times to people who could not resolve or address my billing concerns.
I had major surgery and needed someone to help me function alone. The caregiver that Comfort Keepers sent over was wonderful. She was so efficient in taking care of my meal preparation and housekeeping without specific direction. My laundry was always done to my standards, the way I would have done it. She was very friendly and professional. It was easy to trust her; there were never any problems when I sent her to the store to shop for me. She was always a competent and safe driver when transporting me to my doctor’s appointments and to the pharmacy. I was also relieved with the professionalism demonstrated by the management and office staff of Comfort Keepers. They went out of their way to help me and service my needs. I can only think of positive things to say about my caregiver and of the Comfort Keepers organization.
Is giving my loved one wonderful care. Could not ask for better people.
BrightStar has gone above and beyond what I had ever expected. Very professional and genuinely care about people!