Poor customer service. I tried them to come to my house to fix her cpap machine and the specialist called and said she can't help us and hung up on us.
hello all, First I was told the charge for doing my taxes there was a coupon for 50.00 less than last year. Last year II paid 300.00. My taxes were calculated wrong and SHE said I owed the state of Indiana 469.00 which I went and paid. I found out my taxes were not done right so I went back and told HER. She found HER mistake my taxes for Indiana were 74.00. She corrected my return and then charged me 369.00 for doing my taxes!!!!
I was tired of all the different people coming in and out of my home to care for my mom. Many times no one would show up and no one would call- Until I changed to Paragon Home Care. Now I have 1 reliable caregiver and she has a back up and they are wonderful! Thank you Paragon Home Care for doing such a great job and giving me peace of mind!
Great agency! The caregiver I have for my father is outstanding! I can go to work and not have to worry about him at home. Management is always prompt in handling any of my concerns.
I have never seen such incompetent service as I have with this wanna be company! I missed a call from a delivery driver who won't pick up his ph! Called office thy say there no deliveries scheduled to my home! Then I asked for a supervisor only to be it on hold for over 39 minutes. Got tired of waiting and hung up. I will have my dr find another company to use
This network said they accepted our insurance, performed services, and then afterwards said insurance wasn't accepted. They called to tell us we owed the full amount and only if we paid immediately would they charge us half price. I don't know how they can get away with this but don't want to ever use them again if they can't even figure out what insurances they accept and expect the customer to pay the price for it.
I just spoke with a representative of this company. The woman I spoke with was cranky, abrupt and argumentative. She was not someone I would ever deal with again, and I won't. I am going to ask my doctor to change oxygen delivery companies at least for my supply. Actually, I will not be asking her, I will be telling her and will tell her why..
Communication between office and family has been a big problem since day one. Also they will pull the nurses from your child to accomidate another family. They frequently make broken promises that they will get an extra nurse trained so you don't go without coverage but they rarely come threw . Not a company I will refer on.
I've used Tax Matters Solutions for the past two years and they have been fantastic. They are always professional, knowledgeable, and will take the time to teach you what you can do better as a business owner in prep for the next year. Highly recommended!
If you are looking for a nursing agency, keep looking. Nursing staff for your home is hard to come by and then hard to keep due to inconsistencies in the office. Office staff is at times very difficult to work with. Client and family needs are always talked about being important and their fore most concern, but see little of it. Lots of last minute changes in your home staff, makes life at home more difficult and stressful. If you are like me and have a challenging child, not the agency you want to have in your home.