Love bringing my dogs here! I have had nothing but positive experiences and my dogs don't complain either :)
Needed to cancel my reservation 13 days before I was due to drop off based on a family situation. I was told even though the kennel is booked up for the holiday they would not return my $40 deposit. Great customer service.
We have been using Happy Tails for since they opened. The facility & the staff are excellent. No need to look elsewhere !
Overall a very nice facility, however, the rooms are a little too small. Especially if you have a large dog breed.
my 2 pugs came back shivering and very scared. I notice bite marks from another dog on Suzy AND THE OWNER TOLD ME TO F#%#K OFF AND THEN HIS WIFE CAME OUT CUSSING AT ME WHILE HOLDING AN INFANT. never AGAIN ! OH, YES IVE FILED A SUIT. Janet h.
Kristi is amazing with my Shih Tzu, Daisy Mae. She has a way with an imals! Took me a long time to find the right groomer. We began our relationship from the start. That was 3 yrs ago. Give her a try. We love her!
The new owners are great and really care about their guests. Check-in and out was quick and easy. My pooch enjoyed her time there.
I had my 2 dogs boarded at Happy Tails. I dropped them off on Friday, and asked if I had to pick them up on Monday, or if they were open on Sunday to save me a day. I was told they were open on both Sunday and Monday for two thirty minute windows. I picked up my dogs during the 2nd 30 minute window on Sunday, and was charged for 3 days, not 2. When I asked about it, I was told that in their pamphlet (which I was never given), it states in fine print that the 2nd pick up window would incur charges for an additional day. I called to speak with the manager and she informed me that she would not be issuing me a refund (I didn't even ask for a refund) and that since I have used their facility in the past, I should have known. I suppose the other times I used them I happened to pick them up in the first pick up window or on a different day altogether, where it would not have been an issue. The employee never told me about this rule. There is no sign in their establishment. It is not noted on the door next to their hours of operation. I told the manager that she would be losing a customer and she quickly responded,"That's fine. Bye" and hung up the phone. That is bad business and it isn't ethical. On top of it all, which I did not get to explain to her since she hung up on me, my Shih-Tzu is missing teeth from the 2 day visit, from biting at the kennel, and my Yorkie lost her voice from barking so much. That's never happened at other pet boarding establishments. The manager's name is Dawn Dunn. 260.637.0798. Name and Title: Dawn Butler OwnerContact Phone: 637-0798Contact Email: email@example.com