What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
8829 Us Highway 24 WFort Wayne, IN 46804
From Business: Meineke is your one-stop shop for all of your car care needs. Visit us today or save time by scheduling your appointment online at meineke.com. Contact us for inf…
1515 N Coliseum BlvdFort Wayne, IN 46805
From Business: Fair Muffler & Brake Shop strives to be your local choice to big national chains. We take pride in the quality of our work and have some of the best pricing aroun…
7811 Southtown XingFort Wayne, IN 46816
Click to Schedule Your Appointment Now!Schedule Appointment
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
4515 Wells Street ExtFort Wayne, IN 46825
From Business: Fabini's is a full service automotive upholstery and accessory shop. Fabini's does complete upholstery work including, seats, carpeting and headliners. You will a…
5114 Maumee RdFort Wayne, IN 46803
From Business: Discover an incredible selection of new and used auto parts at Economy Auto Parts. Family owned and operated since 1949, Economy Auto Parts offers a level of pers…
2717 Crawford RdFort Wayne, IN 46845
From Business: Make sure your home or business is sparkling clean with cleaning services from Encore Carpet Cleaning, Inc. in Fort Wayne, Indiana. With more than 26 years of exp…
4201 W Washington Center RdFort Wayne, IN 46818
Schedule an appointment at a store near youContact Us
From Business: Tires Plus Total Car Care is your go-to, expert source for new tires for any car, truck or SUV. Our tire experts provide the experience and know-how to guide you …
Your associates r very friendly and knowledgeable. I love your Decatur Ind. store. And I will continue to do my business there
Multiple problems with a low mileage 20k car I had just bight from here. They never return my calls. Showed up incredibly early and they made me wait till right when I had to go to work or get a full point instead of half. The first time Ivery ever been late to work. Borderline duress if not fully duress. These guys are big con men. They tried to sell me a car with a huge dent in it and a car with a driver seat that didn't work. Wouldn't go there again. A day doesn't go by where I don't wish this place would go out of business for what they did to me
Horrible customer service. Refuse to price match. Didn't offer the oil I wanted in the 5qt jug so wanted to sell me 5 1qt jugs for $20 more. Even the general manager who was there wouldn't accommodate this simple request. They also explained to me they can't lower the price because they don't offer it in the 5qt size and go "do you get it" like I was dumb or didn't understand why. To top it off this was a manager not just a regular employee. Just 1/10 a mile away is a Napa, and advance auto who will better take care of their customers.
Great people to work with. Good.
very enjoyable very professional
very helpful - didnt have what I was after but provided me with other options! They are my go-to place hands down!
Adam hoots the service manager is a lier and a crook. Took my husbands avalanche there for smoking and burning oil. He came out to the waiting room and told me $900.00 would fix the problem. Later only to find out he gave the truck a tune up. He is a crook! We didn't have the money and he convinced us to do the financing thru a company they worked with. 900.00 later the truck is smoking worse and now stalls periodically for no reason. He is a BOLD FACE LIER. We've totally been taken advantage of that place even tho we went there for 4 years. Never again. Horrible, horrible service.
I came to Don Ayres Honda to possibly purchase a CR-V for my wife. At first, everyone was very helpful. The sales agent did a great job explaining all the features of the vehicle. We returned on a few separate occasions to test drive, as we were also looking at the RAV4 and were in the process of comparing the two. Through Internet research, I located a dealership 3 hours away in Illinois that priced out the CR-V for a super deal and they would include a handful of accessories that my wife wanted such as all season-floor mats, mud guards, door edge guards, etc. Armed with this information, we went to Don Ayers to see if they would match the deal.The offer that Don Ayers produced for the car was reasonable, but still thousands off from the offer of the other dealership. We filled them in on the price we had been quoted, but they saw no possible way to match it. The salesman told us they match any deal guaranteed, and if they can't match they pay $100. However, he said this had only been paid out once in the dealership's history. I invited him to speak with his manager about matching the price, gave him my cell phone number, and walked out of the dealership (because that's what you're supposed to do, right?).Our salesperson called us a few days later to let us know there was no way they could match the price. The Don Ayers salesperson was sure the price we were quoted was in error. I re-read the price to them and stated what accessories and options were included. I clarified that the price included the accessories and did not include tax or title. They concluded that there was no way they could beat it because it was "unreasonable." I asked about the $100, and they said if we actually purchase the car in Illinois, bring the invoice in and we could get the $100.We did end up purchasing in Illinois, and a few days later came to Don Ayers to claim the $100. The sales manager refused to give out the $100. He falsely claimed that he would have been able to match the price. He claimed that we had misrepresented the actual bottom line of the quote, and that was the reason he refused to match. This was demonstratively false, as we had the quote from Illinois in writing and had emailed a copy of it to the salesperson at the beginning of all this. He also claimed that the accessory package on our vehicle is not Honda certified and is cheap compared to what he would have installed, which is also false.I did not want to drive three hours (one direction) to purchase a car, but I did in order to save a few thousand dollars. I did so because Don Ayers forced my hand and would not work with me. They did not even provide a counter-offer, not once. If they had come even close, I would have considered buying with them to avoid the long trek. The $100 guarantee was offered up by the salesperson. I didn't even know about it until he mentioned it. Of course, when I tried to collect, the sales manager had the nerve to tell me I could have bought the car here in town for that price, which is a complete lie.Although this is the only Honda dealer in the area, with the availability of the Internet I encourage anyone interested in a Honda to e-mail around and see what other dealerships will do for you, as this experience with Don Ayers leads me to believe they are either completely dishonest or simply incompetent.