UPDATE: After Chad Probst and the Vorderman team learned about my recent service experience through the online reviews they immediately reached out to rectify the situation and retain me as a customer. They were very apologetic and understood where my frustration stemmed from. Vorderman has agreed to address any issues, free of charge, with my vehicle that has resulted from my recent service with them... they even gave me a loaner car for the duration of the service. If everything goes well this time around, I will be returning to Vorderman for future servicing of my GTI.AVOID: Worst dealership experience ever! Too many details to get into but just moved to Indiana from Florida with my '09 GTI and needed an expert diagnosis on my car. After being met by a pompous service advisor, on the way out of the dealership my wife and I witnessed the lot boy doing donuts with my car in the back of the parking lot. Not only did Vorderman NOT repair one of the issues they admitted it was there and said it was normal for the climate. When I confronted them about why other VWs don't make the noise they claimed it is the result of a different design. So instead of fixing the issue that I found, they decided to fix something else and try to make me believe it would fix the noise. Secondly, they misdiagnosed my anti lock brakes failing in the snow (pretty dangerous) and claimed it was fixed when they sent me off on the road... After putting my foot into the brake to test it myself the ABS failed again... Tech came for a ride along and told me it was acting normally. After insisting he was wrong, a second diagnostic scan uncovered a fault ABS Control Module.... Oh I almost forgot, they also DESTROYED one of my wheels by running into the vehicle lift. Although they offered to replace it at no charge, it still should have never happened. After all was said and done, they tried to up charge me for work that was covered under my extended warranty. Only after I called the warranty company myself and verified all the charges did the service advisor adjust the bill.I have never been compelled to write a review until now... Will also file a formal complaint with the BBB.
"I want to say thank god for a dealership like this!!! To make a long story short, we were on our way home from Nashville TN, when our van just quit running. (11:30 pm) we contacted our insurance company who eventually got us to a hotel (3:00 am) 4 miles up the road. I should add here that my wife,who is disabled , my elderly mother, and my daughter and her boyfriend are with me. 9:00 am I call the insurance towing company, and get PLAYED OFF, ""we'll call you back when we can get to you"" good hands!!!!!!!!!! ha!!!! I decided to catch a cab back out to where the van was to see if I could get it running, nope! it's dead. we decided to give up on the insurance and find a towing company on our own. my wife had found Parker towing , Who suggested that we have the van towed to Glenbrook Dodge Chrysler Jeep Fiat. Thank God , Parker towing picked up me and the van, while Glenbrook sent a shuttle over to pick up the rest of my family. As we pull into the dealership I see my family waiting in the waiting area. They actually look as though they are being pampered. I spoke to Roger Ake, told him what I thought was wrong, and he promptly had the van diagnosed ( computer melt down on the coil driver ) he explained that the part had to be ordered and they couldn't get it until morning. then he offered to get us a rental car, which we accepted. I drove my family the rest of the way home (100 miles). one good nights sleep later and Roger called saying that the van was fixed. so I drove back and picked it up. I am usually happy with just running, but on my way home I notice that this van not only runs, it runs better than it ever has, along with a few bonus's. The cruise control now works and it seems to drive straighter than ever. I just want to thank all of the service counter and tech crew for showing us the compassion and understanding that we deserve, for giving us peace of mind and generally taking care of us, in this very stressful situation. If I lived closer I would bring my vehicle to Glenbrook every time I needed something done.( they have some great deals)and the next time I'm in the market for a new vehicle, I'll be sure to shop here first."
I was in the market for a truck and sorta had an idea of want I wanted, but I knew my budget. I wanted something dependable I could afford and not have to worry about breaking down over other then common maintenance repairs. My budget was that of a single father with children in dance class, swimming classes, and t ball. I refused to take away from my kids hobby to have the nicest truck. Well long story short I drove around looking for a few weeks with every salesman trying to offer me their sales pitch over a truck that was way over my budget or wanted to run me over the coals on my trade in. Last week I made the stop and Big City and talked to a salesman named Chris Noble. Chris worked with me, I told him my budget, and why I needed something very dependable, good on gas and very safe for my little passenger's. For once I didn't feel pressured to buy, he explained the trucks like he built them himself, and best of all he got me into a truck I love without trying to offer me something at the top of my budget. Not often do I write reviews but I truly feel I need to share this with others because there's one salesman I found that deserves your bussiness, he worked hard, very honest, and he truly understands. 1st class salesman THANKS CHRIS NOBLE
Looked at several dealers around but Glenbrook dodge is the only one who called me back and took me seriously, they really gave me a great deal melissa poore was amazing, she took her time with us and even dealt with our crazy life, she showed us multiple cars and finally fell in love with a dart. . She showed us a brand new 2013 orange dart and we left the same day with it, 0 down and amazing monthly payment, she impressed us so much that 2 days later we came back traded in my husband and got a 2011 jeep patriot, once again amazing monthly payments and was so understanding on how hard yet exciting for my husband to trade in his car he bought with iraq money. We not only praise her and the car lot but is bringing our friends who's looking for cars to her! Thanks again Glenbrook dodge and Melissa poore!
Hands down this has to be the best car dealership I've ever had experience with and I would recommend it to any of my friends. When you're ready to buy a car see Lenny or Dave the GM, and make sure to get Shane the finance manager to help you get financing because he saved me tons of money and I bought a very nice newer Yukon Denali XL that I just can't say enough good things about. For the record this is hands-down the only dealership within 300 miles of Fort Wayne and including Fort Wayne that I can actually give a 5-star rating to consider this to be the Doubletree or the Hilton Hotel of car dealerships as to the service and the prices are just unbeatable I got my car literally almost $5,000 less than the NADA or Kelley Blue Book value. Thanks to all the guys that helped out! -Andrew T.
Absolutely Wonderful Service! We had a lighting control module issue where the headlights on the car would just shut off randomly. Bob Thomas Ford Dealership-North got us in the next day to fix our issue. They were very polite on the phone and set us up with an appointment right away and told us who to ask for when we were to come in. They told us on the phone it would take an hour to repair and it took exactly that. Very friendly staff. We have called other Ford Dealerships and they gave no where near the customer satisfaction that this dealership gave us. If I buy another Ford it will be from this dealership, by far the best one around. Literally the customer service they gave was the kind you always hope to get.
This was a completely pleasant buying experience. It felt really good not to be hassled or treated poorly. The whole experience was comforting and the feeling we got from all employees was our best interest is at heart. The best of all, our salesman, Rafael Woods, was kind and concerned for us. He played no games. Rafael test drove us on a vehicle we could afford and it was the car we bought. Our new Jeep Grand Cherokee Laredo is perfect down to the color. The dealership asked us for no concessions, just accomplished what we asked. We would recommend Glenbrook Dodge Jeep to anyone. They cared about us. Thank you to all at the dealership.
I inquired about a vehicle online and was contacted a few days after by Damien Stafford. He was very personable and was able to get my application rolling right then and there. I told him what I was looking for and he asked me to come to the lot and take a look at what he thought I would be interested in. He was able to find the car I wanted and worked his ways in order to make my monthly payment at a comfortable amount for me. He was very understanding and actually listened to what I said concerning my finances, wants and worries. I had a very good experience with him and I would recommend him if you're looking for a vehicle!
What a refreshing experience...I have purchased nearly 20 cars in my lifetime and Big City Cars was the first to listen to what I wanted vs. the traditional here is what we have. I worked with Matt and Joe on the purchase and everything was displayed to me - no funny business like all of the other purchases I have made over the years. I generally don't finance with the dealership but with the programs they have - beat my bank hands down. If you are looking for a great car and people you can trust...I would recommend Big City hands down. Very Satisfied Customer
Got a 2010 f150. Sales was great. I bought truck and has a manifold leak broken bolt from the day I bought it. When i got the truck they told me all there cars and trucks go threw there shop. But yet they happen to miss this. Once I found it i called them and they want to charge me to fix it. I think they knew what it was but didn't wanna fix it before it got put on the lot and wanted to sucker someone like me into buying and have to pay for. Other then that truck is fine. Just watch what you buy and really check it out before buying.