It has been a good experience. The staff was professional, they knew what they were doing, they were very knowledgable, and they did a great job. The therapy helped me a lot, I believe my recovery is going good thanks to them.
12912 Coldwater Road Suite 9CFort Wayne, IN 46845
From Business: ProTailored is an outpatient physical therapy clinic located in Fort Wayne, IN providing advanced treatment that is based on the most recent evidence and clinical…
I am always pleased with the service. Both the greeting and guidance from the Ladies up front and the massage therapist. All are helpful, kind and they go beyond the typical "may I help you?".
In general: Jiffy Lube service at best. The location is clean and friendly. The receptionists are timely in answering phones, scheduling, and returning messages. The services offered are just about what you would expect from Massage Envy. The quality of the massage was alright, and the massage therapist had a friendly / comfortable demeanor. I paid an introductory price of $55 for an "hour" long massage. However, I don't feel I would ever pay $95 (the listed regular price) for the same massage. I'll more than likely try a different establishment for my next massage. That's the jist. If you need more details, keep reading. The environment wasn't entirely professional. Upon entering the establishment I could clearly hear a couple of the women in the room to the left having a discussion. Their tone was loud, and it seemed as if they were bad-mouthing another employee; I remember they specifically mentioned being dissatisfied with some practice. I arrived 15 minutes early to fill out the paperwork, and shortly thereafter was directed to a room where they conduct a short survey to determine what your interests are, both long term and for your current appointment. I made it a point to the woman I was speaking with that my calves were my greatest source of tension. A few short minutes following the survey, the massage therapist appeared and we began. We reviewed the fact that my calves were my greatest source of general pain and tension. The massage was quick, as the "hour long massage seems to include the 10-minute pre-counseling as well as the time it takes to disrobe / robe (per as advertised, to be fair.) As a result, an hour long massage is really only about 45 minutes of hands-on time. In those 45 minutes, the massage therapist did not spend a lot of time on my calves. I had requested deep pressure, as I am not new to massage. Brittany (I apologize fi I misspelled) had a decent pressure, but it did not feel deep. I was ensured Brittany was the deepest. After the massage, I did not feel any 'better,' as I typically have after other massages in the past.I do feel in part the experience was my own fault as I encouraged our talkative natures. Brittany was nice, and easy to talk to. However, a massage session isn't exactly the best time to chat. Finally, the suggestive sales at check-out were outrageously pushy. They asked the same question three times! Given my experience, I don't think I would feel inclined to commit myself to spend $65 per month on a massage every month as they were pitching.I'm not a fan of price versus hands-on time overall. I'd rather pay a full $100 - $120 for a full hour of hands-on contact than this quick, Jiffy Lube service I perceived to receive.
I've done multiple stents of physical therapy here. Nathan Notter is hands down the best physical therapist around. Great customer service, phenomenal patient care. You won't find a better place for your physical therapy needs.
All the staff were friendly and accommodating. I appreciate that I did not have to wait on the therapist for my scheduled times. Nathan was professional and I enjoyed trying dry needling. I made great progress.
Nathan Notter was my physical therapist for my back pain. He was very pleasant to work with and very professional as well. I came as a returned patient and if needed I will return again.
I was treated by Nathan for the pain I was having in my feet at work and after work. In 3 weeks the pain decreased and by the end of my treatments my feet felt much better.
Staff was great, Nathan was very helpful in my recovery. My feet stopped hurting with the treatment and home exercises I was given.
I was being seen at Steppin Up PT by Nathan for my hip pain. I am now able to get on my bike and am far more mobile then when I first started PT. I was very pleased with Nathan's and Farbod's professionalism and friendly manner. The facility was quite nice as well.
Great service. Had bad back pain when I started but cameron Made sure I was pain free before letting me go.