I am always pleased with the service. Both the greeting and guidance from the Ladies up front and the massage therapist. All are helpful, kind and they go beyond the typical "may I help you?".
In general: Jiffy Lube service at best. The location is clean and friendly. The receptionists are timely in answering phones, scheduling, and returning messages. The services offered are just about what you would expect from Massage Envy. The quality of the massage was alright, and the massage therapist had a friendly / comfortable demeanor. I paid an introductory price of $55 for an "hour" long massage. However, I don't feel I would ever pay $95 (the listed regular price) for the same massage. I'll more than likely try a different establishment for my next massage. That's the jist. If you need more details, keep reading. The environment wasn't entirely professional. Upon entering the establishment I could clearly hear a couple of the women in the room to the left having a discussion. Their tone was loud, and it seemed as if they were bad-mouthing another employee; I remember they specifically mentioned being dissatisfied with some practice. I arrived 15 minutes early to fill out the paperwork, and shortly thereafter was directed to a room where they conduct a short survey to determine what your interests are, both long term and for your current appointment. I made it a point to the woman I was speaking with that my calves were my greatest source of tension. A few short minutes following the survey, the massage therapist appeared and we began. We reviewed the fact that my calves were my greatest source of general pain and tension. The massage was quick, as the "hour long massage seems to include the 10-minute pre-counseling as well as the time it takes to disrobe / robe (per as advertised, to be fair.) As a result, an hour long massage is really only about 45 minutes of hands-on time. In those 45 minutes, the massage therapist did not spend a lot of time on my calves. I had requested deep pressure, as I am not new to massage. Brittany (I apologize fi I misspelled) had a decent pressure, but it did not feel deep. I was ensured Brittany was the deepest. After the massage, I did not feel any 'better,' as I typically have after other massages in the past.I do feel in part the experience was my own fault as I encouraged our talkative natures. Brittany was nice, and easy to talk to. However, a massage session isn't exactly the best time to chat. Finally, the suggestive sales at check-out were outrageously pushy. They asked the same question three times! Given my experience, I don't think I would feel inclined to commit myself to spend $65 per month on a massage every month as they were pitching.I'm not a fan of price versus hands-on time overall. I'd rather pay a full $100 - $120 for a full hour of hands-on contact than this quick, Jiffy Lube service I perceived to receive.
As a student of massage therapy, I find that I am very critical of massage places. However, I only have good things to say here! The atmosphere was very professional and relaxing. I had confidence that my massage therapist was well trained since she went for over 1000 hours of training before her certification. She did a great job! I highly recommend a visit!