WORST LIMO EXPERIENCE OF MY LIFE. This company is a sham. Every part of the experience from start to finish was horrible. By far the worst experience of the wedding day. I booked them at least four months in advance. From the first phone call the "manager", who is the only person who ever answers the phone, sold me on two Excursion SUV Limo's. He told me it would be better than am Excursion and a Lincoln because the girls would not have to step down into the limo with their dresses. It sounded like a great idea so I agreed and I booked two Excursions. I paid the $100 deposit within 48-hr they required. I asked for a receipt with the remainder so I could give to the people paying for the limo. It took them 2-3 weeks to accomplish this and only after several follow-up phone calls. Even when it was emailed to me, it was a screen shot of the booking screen (very unprofessional). That is when I first noticed it had me down for an Excursion and a Lincoln. I called them immediately and the "manager" told me "oh don't worry about it, I got you man, I got you". I called several other times to confirm payment and receipt of payment and every time he told me I was getting an Excursion and Lincoln. I corrected him every single time and he assured me "oh no man I will change it, I got you man, we will take care of you, you are getting two SUV's". I even called two days prior to the wedding to confirm everything, including pickup times and addresses for the drivers. Once again he said he said one of the limo's was a Lincoln and I told him, "No, you sold me on the two SUV's that is what I want", again he assured me it would be changed and I would get the two Excursions". I had asked for a bill to confirm final payment, the told me they would email it to me and I confirmed my email address. I have still, to this day, have yet to receive that. Well the wedding Day came and both drivers called me right before pickup. One driver had destinations mixed up and I had to correct him. Our main driver had the pickup location correct, but was told 3:30 when it was supposed to be 3:15. Luckily he was already in the area. Once in the Limo, the ceiling fabric was falling down all throughout the limo, one of the windows to the front was gone and covered by cardboard. There was no ice or bottled water in the bins (pretty standard and cheap to offer this with a limo). The radio worked about 50% of the time and would randomly turn off. There was no auxiliary cord so we could play our own music. The driver did not know the address of the church or reception. He stated he was not given anything. I had to give him instructions in the limo the entire ride, just to the church. I was not able to even enjoy the ride to my wedding, which was very frustrating. He came into the church twice to ask me common sense questions. He stopped at other locations to ask me. The day after the wedding I was charged an additional $50 without my authorization. When I called to ask why, he said we went a half hour over. Which I understand, but I believe they should of called me first or billed me. I called to discuss all these issues and the "manager" just tried to pass the blame on me and tell me I was wrong and he had not agreed on two SUV's (which was news to me, since every time I called he assured me I would have two SUV's). He told me the drivers are only given the initial pickup location, which he could of told me any of the times I called and confirmed all the information and locations. Overall, I would say this is by far the worst overall experience I have ever had with any company of any kind. I urge people in the Fort Wayne area to stay far away from Ace Limo and to tell anyone looking to rent a Limo to stay away. I am not on here to complain about a couple small things, but the entire experience was just horrible and I can understand why this company is not on Yelp! because they would all have negative reviews.
10301 Maysville RdFort Wayne, IN 46835
From Business: Fort Wayne Airport Limo Service, has been going beyond the demands of its customers with on demand limos and other high-end vehicles in Fort Wayne as well as the …
I contacted the company only two times, once to book and once to confirm. They showed up on time and got us where we needed to be the day of.
Thank you so much for providing our wedding transportation for our wedding. Without you we would of not been on time. Everything was perfect. The limo was a huge hit.
Thank you so much for all you did for us on our prom night and for talking to me so many times! You are very appreciated and we had a great night! Thank you, thank you, thank you
Thank you so much for working so well with Ryan & I. I know we may have seemed a bit high maintenance, but that was not our intentions. Thank you so much.
Club Car did a great job being exactly where they needed to be, and on time. They limo was clean and had champagne glasses, so we could celebrate a little while traveling. They were the least expensive in the area (that I could find).
Provides a top of the line limo furnished with all the necessities for your drinking pleasure. They have many limo selections if you choose to select your own. They were prompt in delivery and pick up. Our driver, Ben, was excellent. He was funny, organized and attentive. He looked out for my guest's safety as well as their comfort. I would highly recommend gauging from my personal experience.