99 Eglin Pkwy NE Ste 32a, Fort Walton Beach, FL 32548
I had just received news that I needed to make an emergency trip to Knoxville, TN as my cousin (age 43) had been in a severe car accident. She was in ICU on life support with not much chance for survival. As a result of receiving that news, I was in a state of high anxiety and fear. I asked my sister to secure flight arrangements.
After arriving at PetSupermarket, store number 132, at approximately 6:30 PM, I was relieved to find Trevor, the employee my sister had spoken with about the carrier. I asked him to go over the details about the specs and pricing with me. I wanted to be sure the airlines would accept the carrier so I would not have any difficulty at the airport boarding the plane. Trevor responded with very aggravated and defensive behavior. I informed him of my cousin's condition, and the urgency for me to make the correct carrier purchase and catch a flight within the hour. Trevor remained rude, insensitive and uncompassionate given the circumstances. I asked him if there was a problem and he replied indeed there was! He said he did not like having the information he had given my sister over the phone challenged. I explained, yet again, this was all new information for me and I only wanted confirmation before my purchase. I then requested a manager and Trevor strongly stated that he was the manager on duty.
I was visibly upset and could not believe how Trevor handled the situation as well as his overall lack of customer relation skills. His utter disregard of the sensitive subject matter in addition to my need for a carrier in an emergency situation was unacceptable. I would not have made the purchase, but taken my business elsewhere had time permitted me to do so. Incidentally, my cousin died less than 12 hours later.
Trevor doesn't need to be working in any customer service capacity much less in a managerial position. Someone needs to be aware of Trevor's attitude & his representation of PetSupermarket at your Ft. Walton Beach location.
I purchased two society finches two days ago from a group of about 10 to 15 in the cage. All looked to be in good health, but their claws were so overgrown, that they constantly are getting hung in the wires of the cage. I have to assume they are all the same way, this is negligent, to say the least.