Great cleaners! Came in at the last minute for the second time needing my airline uniform pressed during my day off and there was no problem. Great service and the uniform was perfect! Thanks!
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What horrible customer service!! I will NEVER BRING anything back here (1st street location) I called to check to see if some vest that I brought in were complete. Of course a non speaking associate picks up, fine whatever. After repeating myself for a third time I start getting frustrated so then she hands the phone over to someone else. Again they ask me the same questions, so then I get upset. The guy on the other end started coping an attitude over the phone , when he said "If you're going to get an attitude with me, I'm going to give attitude right back." REALLY, WHAT KIND OF CUSTOMER SERVICE IS THAT!!! It's not my fault that your system can't find her name with the articles that I brought in. OR that I wasn't asked for LAST NAME. What the hell!!
RUINED!!!We are new to town and were looking for a dry cleaners. After reading reviews online my wife decided on FWB Total Laundry Services. Upon her arrival, my wife encountered a very rude young lady that was not at all helpful and ended up charging us for 17 items when we only dropped off 13. When I went in to pick up the dry cleaning I discovered our faux mink throw was ruined because they laundered it instead of dry cleaning it. I left the throw and contacted Management, they said they would look into it and get back to me and never did. My next step will be to lodge a complaint with the BBB.
New business....great location....friendly staff...will be back!!
I like the folks there. They are very friendly. Usually, the turn around time is pretty good. I find the prices to be fair. The only issue I've ever had is with their use of starch. I always ask for light starch and sometimes my shirts could be stood up in the floor by themselves.