Amazing service will nvr change unless I move out of area!
I have never placed a review in regards to a business before, but what this business has done to me is absolutely WRONG and I think that others need to be aware. I have taken my kids to Dang Eye Care for many years now. I've never in the past had issue with them. I do not know what if anything has changed, but this past year has been the worst experience with them. They have HORRIBLE customer service. If this thing would let me give negative stars I would!! A year ago they performed a test and even though I contacted them numerous times for the results, I never got the results. A year later I am billed for the test and the only reason I now know what the "notes" say, not the results mind you just what the doctor "noted" on the account is because they now want me to pay the bill. I also only got that answer after repeated calls to try to inquire about why I am being billed NOW even though we still do not have results. I do not care what your "notes" say you did not try to call me and even if you did why would you not follow up with a letter or EMAIL?!?? No instead of trying to do the RIGHT thing and reduce the bill or even just apologize, you accuse the customer of LIEING and then turn them over to collections. THAT IS OBVIOUSLY THE ANSWER!! I guess they are not short on customers so losing one who has been coming to you for years, doesn't matter. I have always paid my bills with them, usually before I leave and if not then as soon as I get the bill, but when there has obviously been a mistake or lack of communication, they are not big enough to even say "You have been a good customer so this time we will make it right" or "I am sorry this happened! I will look into it and figure out what happened, in the mean time is there anything else I can do?" NO with them you get "We are turning you over to collections and you can deal with them." BEWARE. That is all I can say.
I have been to this doctor since he was in the mall. He is the best doctor ever. 6+ years. I would recommend him for his services and also variety of eye glasses. The staff is great.
My glasses are great! A great job evaluating my eyes. Very efficient and friendly. I took my prescription right next door and got my glasses 1 hour later.