Cavender’s

when in to the store on 1-26-16 about 700pm

to get a new boot old one worn out, there were 3 associates in the store talking by cash register but no one come help me, so I took my business somewhere else

these people need more training

This is the way the Fort Smith, Arkansas store treated me yesterday! I have not received a response back from any one on this matter. So I’m assuming that they just quite frankly don’t care. I know they sure have showed me how much they cared by the way they treated me in their store. This is a pretty legitimate complaint that I have experienced in their store and you would think as a company to their standards so they say, that they would at least care more about their customers.



My experience at Cavender's this evening was very poor and very unprofessional. I had asked a young man to assist me in finding a pair of boots and he did not even attempt to assist me. He immediately offered up his manager. When the manager approached us she helped us find the boots that we were looking for which were WK681 priced at 119.99. We found the boots elsewhere for 89.99. She failed to mention that the non-steel toes were going to cost less than the steel toe.



When we called to see if they price checked, the lady on the phone with us told us yes that they did price check, but as soon as I told her what we were wanting a price check on she turned around and said NO that Cavender’s does not price check. When this was brought to the store manager’s attention about what we were told over the phone she offered to sale us the boots at a discount of 104.99. When viewing the boots on Cavenders.com it showed that the original price was 104.99.



She was attempting to sale us the boots at 'discounted price' but in reality was the original price. She failed to mention that there were regulations of your price checking. We spoke to a manager again about the problems and she told us that it was at the 'manager’s discretion'. We did not receive an apology for the poor service; Instead she said 'I'm sorry you feel that way' which is a poor de-escalation technique and did not work. Her job, as a manager, should have been to immediately solve the problem and to apologize. I feel very disrespected by Cavender's and I also feel that your employees and store managers are very unprofessional and poorly trained.