Atchley Air Conditioning & Heating
3100 Wheeler Ave, Fort Smith, AR 72901
Phone: (497) 689-4174
Phone: (404) 873-5300
No coupons available
The worst experience ever, I called to request a service technician, the technician showed up the next day as agreed, but the worst part is that the technician checked all my unit, everything and after that he offered me their 3 or 4 options to service the unit... he knew exactly what the problem was, and we made our decision and we took option 3... close to $800.00 dollars for that, and then a little before he ended he said “we have another proble.... I do not know if this is gonna fix the proble” .... really? Really? ... he was the. “Expert” and he knew exactly what was going on, he just wanted to charge me money for that... and then more money to buy more things from them... at the end he said... “you might need a new unit”... HORRIBLE EXPERIENCE... he should have told me that from the beginning... I ended up buying a new unit from another company of course ... but this new technician told me from the beginning... you can see immediately that there were basic parts rusted... and is leaking... I called Atcheley back several times... and the receptionist just keep telling me they are gonna call me back... after 2 weeks no body has called me back
Mike P. arrived, on time, at our house to provide a quotation on a new central heat/air system. He was very personable and spent over two hours inspecting our system as well as the duct work under the house and in the attic. He then provided a detailed description of our current system, a very itemized outline of the work that would be done, and a quotation for several different options. He was familiar with rebate options offered by the local utility companies and covered those also. We were very pleased by the overall image that he projected.
A further note about our interaction with Atchley Heating and Air. After making the appointment we received text reminders about the appointment and a picture ID of the service person with arrival confirmation. Thank you!
Been doing business with Atchley Air for several years. I have always gotten excellent results on a timely manner with reasonable rates. There technicians have always been very courteous and did the job correctly they were called to do without ever having to be called back. I receive friendly reminders of the scheduled appointment and notified of the technicians name and short resume with picture when technician is in route.
Been a long time customer with Atchley and haven’t had one problem that wasn’t taken care of immediately. Had my annual heat and air service with Atchley’s Scott B. as technician. They scheduled their service around my schedule. Got a text when they were on their way. Great service, great work and kept me informed of what he was doing. Would recommend Atchley to all of my friends.