This car dealership is the best around, hands down. I never expected to be treated so fairly when I got in the market for a new car. Randall Ford made it painless to get the truck i wanted and I left there feeling like I'd just won the lottery. I plan to take all of my service and maintenance business there as well. Their facilities are stunning, modern, comfortable, and the complimentary coffee and cappuccino is a nice touch.
Great working with the sales rep. Getting upgraded truck with good payments . Taken care of my service .
I had a great time buying a new car here! They have a very nice new building with complimentary coffee and an open waiting room. Peter Rossum helped me through the Internet and made it really easy and quick! Recommend him to everyone!
I had a great experience at Randell Ford. The sales staff went out of their way to help me get approved pn my new 2017 Escape. Very guys and friendly service.
This was honestly the worst purchasing experience I have ever had. My husband and I bought a 2016 Chevy Trax from them that was posted online, and from the very start we were met with an overall demeanor that we were not important as customers AT ALL. The only reason I was so dead set on buying the car was because it was EXACTLY the car I wanted down to a T and I couldn't find anywhere closer than OKC that had anything similar. If that hadn't have been the case, I would have walked away.I was allowed to test drive the vehicle without anyone seeing my driver's license or even asking my name. Which seemed super unprofessional to me. I also ended up on the bill of sale without ever producing ID.The salesman (Chico) would leave us for up to an hour, sitting in the main lobby and waiting for him to produce paperwork or just come out and talk to us. We had been upfront from the get go that we wanted this car, but that didn't stop him from treating us like trash.We wanted to include our taxes in the loan amount, and one of the employees was very rude about the way our bank wanted them to go about it. We heard him talking about our bank and us in a rude manner with his office door open while we sat 20 feet away (still in the lobby, we never entered an office once during this whole 3 day process).Chico miscalculated our tax amount and we ended up having to pay 250+ out of pocket at the DMV. The very sweet lady (one of the only good parts of this process) at the office told us this was not the first time Randall Ford had done this to someone, and she wouldn't be surprised if it was the last. We asked them to change the oil in the car since it had been sitting on the lot for 3+ months, and less than 2 months after purchasing, the car started popping up an alert that the car needed an oil change. We took it to a Chevy dealership, and they told us the oil hadn't been changed by them.Awful customer service. Don't go here. Drive somewhere else if you want a Ford.
We purchased a 2011 ford flex from here 10 months ago. We have done so much business with them, and figured we would go back again. MISTAKE! They were ready to make CRAZY deals. But they make that crazy deal by offering me 4500 less then every other lot in a 30 miles radius had offered me. What finance guy Chad said was "a crazy number". He talked to us for less then 2 minutes before getting up to walk away. Randall needs to consider finding friendlier finance guys. This is time TWO we have been disrespected by them. After telling him his trade number was insulting, he basically shrugged off that he insulted us. His last statement was "we are done here". Our salesman didn't say another word to use either. All this was over a new 2015 flex, that was priced MORE then a 2016 at other lots. I'll steer clear and make sure EVERYBODY else I know does as well too.
Worst experience I've ever had with any dealer service department. Sales might be fine but service department is awful. They wont admit their mistakes no matter how much it cost the owner. Had our car damaged while in their care and wouldn't take responsibility for it. Said it was damaged when we dropped it off and I know it wasn't. I wouldn't recommend their service department to my worst enemy.
Ive been taking my trucks to be worked on at Shipley for many years. In the past year or two I can see how customer service has gone down hill. I have always been quoted fairly on any service that needed to be done. It seems to me once the new service manager took over the prices have gone up, new employees that don't seem as knowledgeable as previous employees. I have decided after 12 or so years of taking my trucks into Shipley motor that its time to cut ties.
I have been trying to decide on an upgrade from my honda rebel 250. I went in and Harold was very knowledgeable about bikes and was able to make a good recommendation on what bike would suit me based on what I told him I was looking for. I was able to test ride the bike I bought before ever agreeing to anything other than a test ride. I was given a fair trade in value for my honda rebel and was able to purchase my suzuki boulevard C50 805cc at a good fair price with which he even worked to get the price lowered into my price range. I couldn't be any happier with my new bike. I would highly recommend for anyone who is looking to buy a motorcycle to stop in at wheeler power sports and talk to Harold. Let me tell you not all the motorcycle shops will let you test ride their bike before you are set to buy it or before you have financing in place, however wheeler does and they will offer you a truly amazing experience when it comes to purchasing your next motorcycle.
If they tell you one hour expect 3. Haven't had a good experience here yet. I could go on and on about all the crap I have dealt with here, but its my fault for giving them a third and fourth chance. I just had such a good buying experience here thought the service would be the same.