The hotel has BED BUGS. KACEY Front desk agent did not help solve situation instead just said your on discount anyway any nothing can be done. I hope she gets replace or train better in situation like this. Manager will b getting a call in the morning. BEST WESTERN Coporate has already been notified. Not taking the situation laying down. Something to be done to correct incident. Hope this help before your decide to stay at this property..
1637 N 12th CtVan Buren, AR 72956
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They ripped me off $600.00! First I want to say I don't live local and had no clue about the crime rates at the Regency Inn. I have a friend in prison that wanted to use the Regency for an address for his parole so I called them and made a $600 payment over the phone. I was told that the place was clean and crime free and that all the parolees went there. Needless to say none of that was true. The parole denied my friends address request because of drugs and prostitution at the motel. When I contacted the motel back I was told that the lady running the place had cleaned it up so she don't know why it was denied. She said she would call me back which she never did. After a week in a half I called her back just to be informed that they would not be refunding the $600.00 I had just paid them. I was told the boss would contact me which also never happened. So when I called back to ask why I got hung up on. Stay clear of this place. They will rob you blind!
My boyfriend and I stayed here for about 2 months to get on our feet. The place has roaches and the lady complained about everything. I'll admit we did have our dogs but they didn't have any accidents on the floor. The wall where the heater was leaking, she put it down to the dogs wetting the floor instead of mildew. I wont be back here again ever.
Staff was outstanding. Room was clean and comfortable as was the entire facility. Only concern was the breakfast was lacking in choices. Very poor selection. Price was best we have found at any best western in years.
Couldn't ask for a better place to stay in Fort Smith!
Excellent place to stay. Staff is extremely pleasant, especially Kathy Ross who works night audit. Cleaning staff is very good. Beds are very comfortable. And the free breakfast is awesome! An excellent place to stay if you're traveling.
Great place to stay! The staff are very friendly and the rooms are nice.
This is the worse place to stay my husband and some of his coworkers recently stayed with this hotel and were lied to and cheated out of their money. When called to ask about the refund they were told they would get we are now being told sorry your not getting a refund. Horrible customer service from the staff and the managers there don't seem to care either. Oh and I had to give this company a star or it wouldn't let me post this but if i didn't have to i wouldn't have.
TO NEVER STAY HERE, THEY DO NOT KNOW WHAT THEY ARE DOING. AND WON'T ADMIT WHEN THEY DO SOMETHING WRONG.