Friday night I hit a deer and my car was towed. I waited until Saturday morning to reserve a car rental through my insurance. I had a friend who stated she could take me after she finished her appointment. I was never informed I had to be there at a certain time but did receive all my information for the rental reservation. I arrived and waited behind a woman who had no reservation and was given a wait time. I was told because I was not there at 10am they did not have a car for me and I would need to wait until Monday to try to get one. I never received a notification that I missed a scheduled pickup or needed to reschedule. I did waste my friends time and $30 gas money. I am now missing at least 2 days of work and losing a 2nd job as I did not have a car ready for me. I was informed my reservation is still good even though I could not pick up a car. Also, it's a 2 hour drive and I do not know anyone in the area. I may not be able to get anything done Monday because of my location. Thanks a lot enterprise.
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I had a very easy expierence. The rental was quick, they didnt have any economy cars available, which is what i reserved, so they upgraded me to a small SUV for free. very nice people. I have no complaints
They are courteous and extremely helpful. They ensured we had the right size boxes and made sure we saw the bin full of 'free' boxes. They have made moving almost enjoyable!!
Staff is not helpful. Units are dirty and unlit.