Friday night I hit a deer and my car was towed. I waited until Saturday morning to reserve a car rental through my insurance. I had a friend who stated she could take me after she finished her appointment. I was never informed I had to be there at a certain time but did receive all my information for the rental reservation. I arrived and waited behind a woman who had no reservation and was given a wait time. I was told because I was not there at 10am they did not have a car for me and I would need to wait until Monday to try to get one. I never received a notification that I missed a scheduled pickup or needed to reschedule. I did waste my friends time and $30 gas money. I am now missing at least 2 days of work and losing a 2nd job as I did not have a car ready for me. I was informed my reservation is still good even though I could not pick up a car. Also, it's a 2 hour drive and I do not know anyone in the area. I may not be able to get anything done Monday because of my location. Thanks a lot enterprise.