We've used them several times, both as buyers and sellers. We found them to be very nice and helpful. They do have very nice things that aren't often seen in run of the mill stores or consignment shops. We like them very much.They do have rules, which IMO are a good thing, plainly stated in their contract when you sell items. One of those rules are that they do not/will not contact you to notify if an item sells or if your contract is coming to completion date. That is your responsibility to watch and track. It is plainly stated and adhered to. I personally like that. We like them very much and will continue to use them.
I was in looking for some furniture and we decided on a piece we wanted. I gave them an offer-an offer I thought was fair-and they called me cheap. Asking for 25 dollars discount on a 400 dollar piece is cheap? They have nice consignments but a lousy attitude. Never going back.
I was a customer of Pakratz. When I moved, I had some items to sell and they did not have room for all of my items. I was asked, however, to please let them consign my very nice, expensivce, crystal chendelier. I took it over. I signed a contract that state that after Feb 20, they would want the item picked up if it was not sold. There was a five day grace period to the 25 Feb. I was never called on Feb 25 and told the item did not sell and that I needed to pick it up. I did not remember that I had this deadline. I went into the shop on Feb 27 to see if my cvhendelier had sold. I was told that my item had become the property of the shop, and that I could not have it returned. When I told them I wanted it returned, I was told that I had signed a clontract and they would not retirn it. I asked what they did with my property and they woukld not tell me. I asked to talk to the owner and was told he did not want to talk to me. Certainly out of courtesy for a cvustomer and consignor, if nothing else, they would call to check on the reason one had not picked up their property and to let them know it had not sold.. The clerk said they did not have time to call. I still do not know what they did with my property and have not talked with the owner.