HORRIBLE service. Tech was dispatched (he was nice) said the parts had to be ordered to fix my fridge, completely understandable. He stated he would be back in 1 week to repair. I called Flamingo appliance the day before the appointment was supposed to be and they had no records of the appointment nor any technician notes to reference. Long story short, almost 3 weeks to repair. Before you call these people, order the parts and fix it yourself with online references. Even if its a pain, you will still be saving a headache and a ton of time instead of dealing with these people. What a shame and disgrace of a company.
Dishonesty at its best.Wow! Where do I start?We paid David from Flaming Appliance Repair over $98.00 for showing up and diagnose our fridge which kept coming up with a "PO" (power outage) error code. He barely opened the fridge doors only to find the fan grill inside frozen, blocking the cold air from coming inside it. Immediately he said "Oh I know what the problem is" and without further testing the unit, he proceeded to write an order for 4 different replacement parts totaling $600.00 saying there was something wrong with the fridge. I asked him why the 4 parts needed had broken at the same time? He gave no coherent answer; he said He just knew as if I had no business asking. He also told us that the labor would cost us another $210,00 for an invoice totaling $903.00. He said the parts would take 5 days to come and he would charge us the balance when he came back to install them. At this time the fridge was working but not to its capacity and it had stopped making ice. After he left, I decided to disconnect the fridge and let it defrost for 2 hours to clear the ice blocking the cold air from coming into it, but folks! here comes the bombshell!! ...........After the ice melted from the fan grill, we plugged the unit back in and the error code disappeared, the temperature got colder and it started making Ice again. The unit hasbeen working ever since for over a week and has had no issues. Bottom line? the unit was working perfectly all the time, it just needed defrosting. To surmise, when David saw the grill frozen he should have defrosted it and restart the fridge during the time he was here; he then would've seen the error code disappeared and given the unit a chance to reinitialize itself before deciding to blatantly generate $903.00 on parts, labor and service call costs and which obviously were not needed. Very suspect when we can trust the judgment of these so-called "experts". I am sure there a lot of honest technicians fixing appliances, but IMHO, but a handful of them are nothing more than "crooks" ripping honest folks off of their hard earned money.I've tried to get our money back for David's "useless" service call and non-performance, but they replied. "sorry for the inconvenience, but the money for the service call isn't refundable". Had we taken David's word, we would have been "scammed" over $900.00 for nothing. I Wonder how many times they perform their suspect "services" on a daily basis.BTW, I tried to cancel the appointment on Sunday by phone, but the agent I spoke to wouldn't send me an email confirmation saying that it wasn't their policy to confirm cancellations by email,I said to him,"but you sent me a confirmation of the appointment by email, so why can you do the same for the cancellation?"....."sorry, he said, "it's not in the system" .....Really? Again, another very suspicious activity with this companyStuff like this is shocking, Especially on a company of Flamingo's reputation. Where's the oversight from the government? I will report this activity to the BBB and to the authorities. Us folks need to trust these companies that are ripping us all off.Mario Escovar
My water system went down during the hurricane and they came out to fix it the next day. They did a great job and were very professional.
I had appliance service out to my house a few days ago and could not be happier. Best service I have had in south west Florida. Thanks again guys
Juan from appliance service came out to fix my water heater the same day I called in for service. He had the part in his truck and was done within 20 mins of being at my house.
I own 4 different restaurants in SWFL and my go to guys are appliance service. We were affected my the Hurricane at all 4 locations and appliance service came out the day after the storm to all my store to fix all the issues from my grills not lighting to my AC's not cooling. They also had to replace compressor's in 3 different coolers so we did not lose all the food.
Best company hands down. I have been using this company for 15 years. They are like one big family and know how to take care of their clients just as they were part of the family. Very low priced and don't over charge. I would never call another company.
Appliance service company sent Sam out to work on my AC unit after being told by 4 other company's I needed a new unit. He came out after hours and fixed it with parts he has on him truck for $318 which is a lot better than the $8,000 i was quoted for a new unit. He also told me when I was ready a new unit would be $4,500
I live in Marco Island so not many service company's will come to my house but I am glad I found appliance service. the fix all my issues in my house. after the storm I called them to have them fix my washer, dryer, AC, water heater, and my fridge that was all taken out from a power surge.
My LG washer broke so I looked up local company's to come out and fix it but when I called John at appliance service the helped me over the phone for free then sold me the part I needed now my machine is working again and I am a new life time customer.