First off I want to say that I live in North Carolina, No where near Fort Myers, FL and I do not personally know Manfred himself. I bought a 2011 K9 250 Big Dog from, "Haus of Trikes and Bikes" on the internet and had the Bike shipped to my house, so I did not know if the Bike had any issues at all. When I received the Bike the first thing i noticed was that the battery was dead, so I tried charging it up so see if it would work. Unfortunately the battery did not take a charge as I was thinking it would have. With this being said, I had to go out and buy a Brand New Battery. After I received the battery I took the Bike for a test drive. Come to find out I had no back breaks and the rotor was completely ate up, plus my break lights were not working as they should and a few other issues that had to be fixed as well. When I called up Manfred and explained everything to him, he was more than man enough to send me a check to cover most of my expenses for fixing the Bike. This is why I am giving him a 5 star rating because one thing Florida does not have a state inspection like North Carolina and he did not have to help me with the Lighting issues on the Bike. As for the dealership being out of state and resolving these issues was awesome because even in-state dealerships would have probably told me to go to Hell. I just want to thank Manfred and his Team for everything they have done for me to getting my Bike to where I can get it legally inspected in North Carolina. Thank You Manfred and Everyone who was involved in Helping Me accomplish getting everything right for the RIDE AHEAD. Michael D. Moniz Sr.
Worst experience I've ever had at a dealership for service. Took my bike in just get some tires on my BMW because BMW dealership was a week out. Three times back to dealer for air not holding in front tire. Oh yes they will charge you again and make excuse why total joke. Oh yes they don't color match wieght for black rims or put valve stem caps on standard practice I guess. Final straw technician Terroni should go back to mechanic school because he never tighten back bolts so my back tire almost locked up. If you get anything out of this please for your safety seek another place to get service.
Easy to work with. Phil Cohen took the time to answer all of my questions in a kind and professional manner. I recommend you look for him when you are ready to search for your next vehicle.
PHIL was very professional and courteous while helping us purchase our cars. He was also patient working on finding us the car with the options we wanted at a price that we could afford.
First time experiance was horrible to get my husbands bike repaired. Price kept changing but no more parts being replaced. Disgusted at their ability to follow up and their lack of compassion that it is my only means of transportation. Part received after 10am today takes 15 min to put in but they said they dont work on nothin after 10am. My handler for the repair wont call back so it is no surprise the general manager wont either when requested. My bike has been there for a cable clutch since friday. Hope the general manager sees how disgusted i am and follows up because i am extremely disatisfied in your companys behavior, lack of compassion and lack there of customer service.
Sean AT helped us very vien is an excellent seller has many options for you have a new car thank you very much.
Phil was very pleasant and professional. He showed us a variety of cars until we found the cars that fit our needs and price range. He worked very hard to help us reach a final agreement.
I came to Sutherlin Nissan after i went to another Nissan dealership and was denied i ca,e to Sutherlin and within seconds i was approached by rob leininger he made everything easy and simple had me in a brand new Nissan altima within an hour i give rob and Sutherlin 10 out of 5 stars.
Arlie Won made my car buying experience so smooth and comfortable because not only did he make me feel comfortable but he made me feel like family! He worked so hard to get me the best deal on my car and Im so grateful! Arlie has truly exceeded my expectations and Im so glad I met him!
Phil Cohen did a great job selling us a new nv 200 van he put together a deal as we re about to to walk out thed.