If I could give this place a zero, I would. Customer service is poor and lacking and it would seem the membership system is a failing quite a few people. I followed the protocol that was told to me on the day I cancelled my membership. Filled out the form and was told my last month would be $19. Cool. Now I'm being harassed for $96 (which no one seems to be able to explain) for Pure Fitness in Fort Myers. So like any logical person, I call to try and figure out what was going on. Not only do they not have record of my cancellation, which is convenient, the employee I spoke with to try and get and understanding of what was going on was super rude and hostile. He talked over me the entire time, wouldn't listen when I explained that I had a employee signed copy of a cancellation form. When I asked for an email I could send a copy of the form to, he responded with "IF someone gets back to you..." If? Does Joe not check his email? As the owner does he not care to try and figure what's going on at his gym? This employee also went so far as to lie about his name being Mark. (I called back to verify Joe's/Pure Fitness email address to send my copy of the cancellation form to and was told no one by the name of Mark worked there.) You guys have got to be better people. Customer service is lacking. I now have to try and find a cancellation form from 6 months ago and deal with the head ache that is Gulf Coast Fitness. Do yourself a favor. Just don't. I'm sure there are other gyms in the area that are far more responsive and organized. You get what you pay for.
The owner is great and provides training from beginners to top ranked professionals. I love the people, atmosphere, and coaching. If you're interested in old school, down to earth training with great people, call or stop in and see Mike. You'll be glad you did.JB.
Absolutely worst customer service I have ever experienced. Unable to fix a basic home Treadmill. Was merely hired to fix a plastic connection that was damaged during a move . Company insisted on fixing entire electrical component. Mind you nothing was wrong with the electrical component before. Company insists it was fixed , while its own technician admitted twice that it was not . Extremely defensive the entire company . Refused to even come back out to double check the possibility of a simple mistake was made during installation . Treadmill now does not stop , incline , or turn off. Received a letter today stating again they fixed it , but don't use if we feel not safe. That they did their job. They were paid more than the treadmill was even worth to fix this issue . Do not use this company . You will be scammed!!!
Since this gym came under new ownership the equipment is always functioning. If it does break it is usually fixed the same day. The gym is always very clean and the staff are caring, professional, and very funny. We feel like part of their family when we work out at the gym.
I called Kim the manager to voice a concern regarding service, and guess what my membership got canceled. Wow what is going on customer service is thing of the past it seems. The cancellation will not include a refund for the remainder of the month. I am calling the owners Glenn and Shannon Dowler maybe they care.
Love to come to this gym..The staff are very friendly
In 2009 I began having lower back problems stemming from being out of shape. I recognized that I needed to change the way I took care of myself. Working with my trainer has helped to change my life in recovering from my lower back pains. The workouts that they have designed for me have strengthened my core and lower back, and helped to give me confidence in returning to an active life. I always look forward to my sessions with my trainer, because while they are challenging, they are also a lot of fun!