Give correct info very professional
Serving the Fort Myers Area
From Business: Not only do you get to enjoy 30+ channels of live TV and 15,000 movies & hit shows on demand with the WatchTV app, you also be able to watch on your favorite devi…
1361 Royal Palm Square Blvd Ste 8Fort Myers, FL 33919
4144 Cleveland Ave # 3-4Fort Myers, FL 33901
From Business: Verizon Authorized Retailer – Cellular Sales provides personalized customer service. Shop smartphones, tablets, plans, and connected devices at the Cleveland Ave …
It is the worst customer service I have experienced. It is the worst. I went to notify of the death of my husband and try to change the service to my name. The woman who attended me gave me to understand that she did not believe that I was his wife, because I do not have the same last name of my husband, it was not useful to show the death certificate or the marriage certificate (in which it is written I am his wife) She told me: that for her "that does not mean anything", and in the most rude way she told me that she needs a special power granted by a judge. She could say that kindly, but no, she even told me that "people do crazy things these days". It is so incredible the little sensitivity and rudeness of this woman.
In 6.2.17 I called store # 2133 and said to a young Spanish accented man that my auto draft payment date needs to be moved back a couple of days. He immediately said "we cannot do that". I said "just you the store or the corporation?" He said "no one can". I was shocked and said "NO ONE???" And he said "no one." I thanked him and hung up. I looked up the corporate phone number and called and spoke to Latisha on how to change my draft date and she carefully went through how to do that and the additional charges ($2.33) for the couple of days that I want to move the auto draft day back. I am glad I was proactive in locating a phone number for corporate, which by the way, the young man at the store did not offer. BAD service.
Thanks to Rob the Phone Doctor, I didn't need to shell out $200 for a new phone when my old phone only needed a simple fix! You saved me so much money. I sent the phone to him and had it back in just a few days for a very reasonable fee. The entire experience was very professional!
Rob the phone doctor provided excellent service with a lightning fast turn around! Quality service that I highly recommend, whether you're able to drop by the store or mailing your phone in (what I did). Great job!
Very disappointed of this guy, I took my Samsung Galaxy s6 edge plus withe a bad lcd not broken and he looked at it and say that's gonna cost me $350.00 to fix it, 20 min later he called me was ready and the phone apparently was good with a use lcd that he use, 3 weeks later a couples green lines shows up into the phone I notice he didn't glue it well the same corner that was damage and he said some Bullshit about the phone had physical damage and he can't warranty it how in he'll you gonna install a use LCD and not gonna warranty it. So after I paid $350.00 he told me there's nothing he can do by charge $285.00 to do it again. What a prank! Bad business people should go to that place horrible service. I should take him to court for he's scams as a business.
It's not always that you run in to honest people in a Bussiness !! My screen was out everywhere else (three other places tried to charge me 2 hundred and 50 or higher rob was totally honest with me and said the screen only needed a reboot wow guys like this are hard to find!!
I had a real bad experience, they sold me a damage phone and would not return it for an exchange,had to contact corporate office and exchange at another location, they have really bad costumer service don't know how to treat there clients.
So I took my htc one in to have the glass and screen changed out. Which is simple to do and seems to be a common thing sense he had the parts in stock on hand and he said 1 hour. That is where the good ends. He was $25+ more than the guy right across the street from him but I have used him many, many, times so I said ok. I got my phone back 3 hours later after not being called to puck it up even after saying to please call. Upon picking it up the glass was "pregnant" I said something than and all I get was "its supposed to look like that" and I just didn't have the time to argue. Well the next morning the phones glass was lifting off so I went back to my spare until I could get back over there and when I did get back over there less than a week later he gobbed a bunch of glue on it and said"I'm not going to warranty this its your fault" well glue wasn't the issue the new screen not being put in right was the issue and of course the glass cracked from the pressure of the screen pushing up on it so now I'm back to square one just $106=tax less. Will anymore phones go his way thanks to me NO!!!!!!!!!!!!
Rob was a nice enough guy, but I dropped my iPad off on Tuesday, came back next day as advised and walked in to pay, I tried to turn it on and the battery screen popped up with many lines of damaged pixels. Not sure how he didn't check the repair by testing the screen before he gives the product back, but somehow he missed it and I would have walked out non the wiser. When I showed it to him, he looked at it and said that I was right and said it got damaged and to come back again the next day. So I came back the next day and he told me that he must have been too rough before installing and damaged the actual LCD screen behind it, so he replaced the glass, digitizer and LCD screen and that it was his fault he should have checked it. The PROS: when he made a mistake, he corrected it and didn't try and blame me, got a new LCD out of it. The CONS: The back aluminum of the iPad was spotless when I gave it to him, always in a case, only dinged on the edge from my son dropping it, after I got it back it looked like it was slid around across surfaces without care. Also the edge was a bent, so to get the glass on straight he had to pry the metal back with pliers and that made it sharp and just terrible looking. I called him after I got it home and let him know that he should have let me know this damage could have occurred because I expected better. He agreed and wasn't rude and said he would take it into consideration. Not bad work over all, but I may try another repair service next time and I will ask if there is potential for damage to occur...