My wife and I are from Wisconsin. We spent a lot of time researching what our needs and wants were. We narrowed everything down to two specific models. We came to a final conclusion after touring the factory where the new model was being built. I then called a number of dealerships across the country and gave each sales department the opportunity to work with us. North Trail RV's bid was by far the best. Our salesman (Eric Martinez) was personable and made us feel comfortable with the whole process. We were treated absolutely great during the walk through (Thanks to Zach!). All of our questions were answered and every little item was addressed immediately. We have not had a problem. However, when we do, I know I will get great service. If anyone would like more specifics about our experience, please ask Eric Martinez for the Nejedlo's phone number. Happy trails.
Newmar/ NorthTrail Rv - will not stand behind its warranty. During the 12 mos. warranty, RV was in for repairs for 4 mos. out of the 12 mos. Will not extend the warranty issues they replaced during the last 30 days of our warranty.They would fix one item and damage something else. Invested $300K to deal with incompetent people. Many items were replaced or repaired 2,3 and sometimes 4 times. Newmar will not reimburse me for my cost of caring the RV- Insurance, storage,mortgage payments,etc. They will not pay me a penny and nor will they extend the warranty for 12 mos. even on the items they just repaired or replaced for the 2 or 3 time. My RV is a lemon and I will be taking them to court to recover my legal fees and for loss of use and to extend my warranty. BEWARE OF NEWMAR AND THEIR LAW FIRM. BEWARE OF NORTH TRAIL RV, FT. MYERS. NEWMAR RV'S USE THE LOWEST QUALITY REPLACE ALL MY LEATHER (COUCH,DINETTE,ETC) BECAUSE THE COLOR WAS COMING OUT OF THE PRODUCT, REPLACED WASHING MACHINE,ETC.
They had a terribly service department my RV were there for 3 month and they don't have solve all the issue and the only answer they give me that is the manufactured issue. But they are the most lier people in the world. Don't use them. They make you live stressful with all their lie.
November 12, 2014From: Mr. Joseph OportaTo: Ismary Fernandez/ whom it may ConcernSales Consultant: North Trail RV Center. The purpose of this letter is to formally and publicly commend Ismary Fernandez for the excellent service she provided me and my wife yesterday Nov 11,2014 at the 2014 Miami Auto Show in Miami Beach Fl. I have never before written a letter like this on an entirely unsolicited basis. However, in this case I was so impressed by her passion and knowledge. That I felt compelled to go on record with my praise. Ismary Fernandez truly deserves it. In an era where exceptional one-to-one customer service excellence has virtually disappeared, you should be held up as an example for others to try to emulate.In closing, I believe Ismary Fernandez sales consultant @ North Trail Center truly deserves to be congratulated.Sincerely,Mr.Joseph Oporta
I had my tv antenna and generator exhaust pipe repaired successfully. I asked for a $125 chassis inspection. They told me that my entire front end, steering assembly and shock absorbers were shot and needed replacement. They told me that the brake pads, rotors, disks etc needed replacement. The estimate was $3,800!!!. I got a second opinion from a reliable shop I always use. They said that there was no need to replace anything. The brakes looked brand new. What a rip. As a Good Sam Member I am shocked.
We purchased a new Trailer at Camping World which was a good experience but the service department turned a good experience into a nightmare. We finely hired a mobile RV tech. who was able to repair our AC in less than one hour. Camping World told us after the second attempt to repair our AC we would need to being it back and leave it. We will never let these people touch our rig.
Last place I'd look to buy an RV again. Follow up service was one excuse after another. No contact after the sale to see if everything was ok. Terrible service once they had our money....don't go there!!
Beware of "trade-in" prices. We traded a travel trailer which was in perfect condition (Camping World's own statement). We received less than 50% of what Camping World currently has the trailer listed for. I believe in capitalism, but 100% profit is totally unacceptable. We WILL NOT purchase another trailer from them in the future. Should you wish to purchase from Camping World Fort Myers, sell privately, then purchase."TRADER BEWARE"