Annie's Collision Ctr
2293 Bruner Ln, Fort Myers, FL 33912
Phone: (239) 482-3147
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Absolutely the worst experience I've had with a collision center. I have a 2017 Corolla that's brand new, I had a rim that was slightly dented that I wanted to change. I asked them to order me a rim and made an appointment to have it changed. I was told it wouldn't take long so I wait. I waited 3 hours and when it was finally done I paid and went to my car. The rim they replaced my dented rim with was an old, rusty, used rim....I just paid $120 for a worse looking rim then the one I had before. When I said I wasn't happy because I was never told it would be a used rim (that looks like it was pulled out of the junk yard) and that I wanted to have my old rim put back and my money back the owner Shawn told me I would have to pay to get my old rim back and to pay for the job. Why did it take a week to "order" a part that wasn't even close to new, they bought it offline. Why can't I get my rim back and I give them back there used rusty rim for my money back when I was never told that I wouldn't be getting a new rim? The owner Shawn wasn't helpful and is in fact a very rude and vile old man, the way he speaks to the women in the office is absolutely out of line. I completely blame him for this and warn everyone to stay away and not waste there time with a man who doesn't care about his customers or even his staff!
Horrible place!! I took my Mercedes Glk 350 here after someone hit my vehicle from behind and messed up the bumper. I got my car back after a week and the engine light was flashing. My car was shaking and they refuse to take responsibility. The owner never called me after I called and left a message. Do not take your car here. One star is too high!!!
I've had the opportunity to utilize Annie's Collision Center twice in my life. The first time I had front end damage on my Lexus & they did a wonderful job repairing that automobile. The second time, my son had a car accident, with front end damage, on our Prius. Both times, Annie's fixed each vehicle in the high quality way you'd hope to have your car taken care of & stood behind the work they'd done. I would use their services again, & would highly recommend them to you.