Absolutely worst customer service I have ever experienced. Unable to fix a basic home Treadmill. Was merely hired to fix a plastic connection that was damaged during a move . Company insisted on fixing entire electrical component. Mind you nothing was wrong with the electrical component before. Company insists it was fixed , while its own technician admitted twice that it was not . Extremely defensive the entire company . Refused to even come back out to double check the possibility of a simple mistake was made during installation . Treadmill now does not stop , incline , or turn off. Received a letter today stating again they fixed it , but don't use if we feel not safe. That they did their job. They were paid more than the treadmill was even worth to fix this issue . Do not use this company . You will be scammed!!!
I'm only giving this place one star only because my child likes it here. Also this was the only camp that I could find that was open until 7pm that was relatively close to home & work. From what I can tell the instructors appear to be professional, as I've only had a couple of interactions with each of them, no more than a hello and a goodbye. The problem lies with the female at the front desk named Kaitlyn, since the first time I came in there to sign my child up she treated us in a really discriminatory way. I'll elaborate I'm a person of color and she doesn't speak to me although I pay for my child to attend every single week, she makes it a point to speak to every parent around me, by that I mean that she'll ask them how they're doing, welcome them in, so on and so forth. I think it's a bad look for this business to discriminate against certain people that come in as if they don't want certain people in the institution. After all I am a paying customer right? My child is not attending for free!! I'm sure to ask my son every day whether he had a great day there or not ,because I'm concerned that he may be mistreated, but so far so good. I just didn't & don't feel comfortable because her demeanor is cold, unfriendly,unkind, unprofessional,and just flat out kind of rude. I will be sure to tell others who are also in the professional world that I encounter that this place about my experience. Taekwondo United needs to realize that people will always remember how they were treated and if treated poorly they will tell many others, which is not good for business.
Since this gym came under new ownership the equipment is always functioning. If it does break it is usually fixed the same day. The gym is always very clean and the staff are caring, professional, and very funny. We feel like part of their family when we work out at the gym.
I called Kim the manager to voice a concern regarding service, and guess what my membership got canceled. Wow what is going on customer service is thing of the past it seems. The cancellation will not include a refund for the remainder of the month. I am calling the owners Glenn and Shannon Dowler maybe they care.
The best place for Children and Adults to learn Taekwondo. This place has been the best after school program, the best summer program, and, of course the best place to learn Taekwondo. The staff is consistently great, and the Children have great respect for them. A very well rounded nurturing place for Children. I have been to events where I have witnessed the integrity of the Taekwondo United team, we thank you for all your hard work to make this place a great place for our children.