Absolutely worst customer service I have ever experienced. Unable to fix a basic home Treadmill. Was merely hired to fix a plastic connection that was damaged during a move . Company insisted on fixing entire electrical component. Mind you nothing was wrong with the electrical component before. Company insists it was fixed , while its own technician admitted twice that it was not . Extremely defensive the entire company . Refused to even come back out to double check the possibility of a simple mistake was made during installation . Treadmill now does not stop , incline , or turn off. Received a letter today stating again they fixed it , but don't use if we feel not safe. That they did their job. They were paid more than the treadmill was even worth to fix this issue . Do not use this company . You will be scammed!!!
Since this gym came under new ownership the equipment is always functioning. If it does break it is usually fixed the same day. The gym is always very clean and the staff are caring, professional, and very funny. We feel like part of their family when we work out at the gym.
I called Kim the manager to voice a concern regarding service, and guess what my membership got canceled. Wow what is going on customer service is thing of the past it seems. The cancellation will not include a refund for the remainder of the month. I am calling the owners Glenn and Shannon Dowler maybe they care.