The September To-Do List »
From vacation ideas to gardening preparation, check out our September checklist to enjoy the rest of summer and get ready for fall.
From vacation ideas to gardening preparation, check out our September checklist to enjoy the rest of summer and get ready for fall.
When getting a new pet, you may be concerned about whether pet insurance is right for you. Find out if you should work pet insuran…
Paying for your vet's veterinary costs can get tricky. Learn how to make the most of your vet visits and pay for your furry friend…
I have never been treated as poorly as I was treated by this place today. Unprovoked anger was directed at me in a way that was completely unprofessional and unreasonable. I will never go back and will never recommend this vet to anyone.
I am 80 yrs old. Because they did not do their job properly I was sworn at and actually thrown out.Told I was banned from there forever.For once in my life I was very cordial to the desk receptionist .But they denied my dogs appointment for 8:45 and when I ask the owner read me the riot act and it escalated to opening the door and ushered myself and my daughter out the door. Her dog was 5 minutes away from seeing the Vet, but was thrown out also. Not good.
This worse front desk receptionist I’ve ever encountered with was here, Kristen is a complete disrespectful, loud mouth, ignorant “professional” who works here. By reading the reviews, I see I’m not the only one who had their fair share of disrespect for no apparent reason. We don’t call there to be her punching bag, I’m calling because my pet isn’t feeling well and instead of saying to your coworker, “What a bitch” when I can still hear you shows you hate your job and probably yourself to sit there and lie when I hang up and call back to speak to management and she pretends to be them & continues to insult me. I finally hear another voice in the background and I tell her ten times to let me speak to them I want to speak about the professionalism about this job & when that lady who claims to be management tells me to stop having a meltdown, take a pill to calm my nerves and told me to shut up. She wouldn’t let me say a thing, kept talking over me and told me I had no right to say nothing about professionalism there. I can’t believe these are people at one point I trusted with my pet, absolutely not ever again! All this was because I called asking for my pets medical records and she asked me what do I need them for with this smart attitude. I told her I moved and am changing his vet, he’s really ill and seeing a vet later that day and refused to give them to me for ridiculous excuses that no vet has ever given me and I’ve moved several times with my pets. I have never been so disrespected and than at the end of the conversation she told me to watch myself because she recognized me from earlier that day and I don’t know what pill she’s taking that she’s telling me to take but I wasn’t there earlier that day. She doesn’t even know who she’s talking to but even if it was me there earlier that day, you still don’t talk to people like that when they aren’t giving you a reason to. It’s truly disgusting how you mask yourself behind a telephone.
What a Horrible Experience!The person that calls herself the front desk manager is extremely rude, canceled my appointment while I was on the way from an hour away, and more. I would really like to be contacted by the Business owner to be sure that she knows how her employee "Amy" treats customers and how it affects those customers animals. I believe that the person who says shes the "Front desk manager" who calls herself Amy is possibly named Amy Joy Veilleux (judging by the 1 facebook review since they deleted their old facebook page with all of the complaints), and she acted like she was talking to the Owner on the phone about me both times I called. She was very rude, kept interrupting, kept talking over me and yelling, and I see 57 google reviews saying that she does the same thing all the time to many customers. I know its less common that businesses have good customer care nowadays, but this place and this person is really horrible.
NO star, not even one! This is the worst of the worse... the self-called "office manager" is lying, aggressive, and totally unprofessional. I don't have words for this... This situation was totally insane, not real. This review is also based on phone conversation only.
They have taken care of three of my dogs. Their staff is wonderful and the advice and help I've gotten here has been a life saver for my pups.
The people who work here are nasty, beginning with the doctor who graduated college yesterday, to the clinic personnel who provided me with a bill before I even had a chance to meet the doctor. Of course they don't call it a bill. They call it a "treatment plan". In any event, their price was close to $500, but when I went to my regular veterinarian, it came out to $60. The staff are a bunch of idiots who provoke the customers. They kept wanting to put my dog under anaesthesia even though his veterinarian of 11 years refuses to put him under do to a heart murmur. These people would have killed my dog if I'd left him in their care! Some of the reviews I've read on here are sickening, especially the one where the VCA personnel suggested to a customer that he have his beloved pet put down after the customer felt that they wanted to much money. In the end, they told me that I am not welcome back. With their prices and terribly incompetent staff (who treat customers like they're stupid) who the hell would come back? I would be cautious of 5-star reviews with no review. I would not only NOT RECOMMEND this place, I would recommend running far and fast away from these horrible people. I thought that because VCA is corporate it might be better. As it turns out their corporate culture makes them feel invincible.
Well i got my cat spayed there finally after the two girls working for jess the om giving me WRONG information! Now it looks infected the first time i called Chyenne put me on hold for jess the om n they hung up on me!The second time i called back jess the om answered n put me on hold to talk to the vet i guess n never came back on the line!! It wss 4:45 pm when i called!Finally at 5pm i hung up on there ASS n jess has not called me back on my spayed cats infection!!
This is my experience with Dr. Scott. On 5/19/2017, Dr. Scott vaccinated my 11 month old indoor cat without my verbal or informed consent, and did it on the same day as a tail amputation. He, nor any of his staff members discussed the vaccine, or the risks or asked me about my cat's vaccination history. I didn't even know that my cat had the vaccine until I came to pick her up and they started handing me a rabies certificate, licensing fees and the bill where they charged me for it! No information on the risks or side effects. It turns out that he, in fact, administered the 3 year vaccine against protocol, meaning that cats are required to have the 1 year vaccine before the 3 year. My cat did not have her 1 year yet! When I spoke to Dr. Scott, he said "I'm doing you a favor" and showed no concern or understanding of why I might be upset. This review will hopefully educate pet owners to be proactive about vaccines. Speak up for your animals! Do your research, and if you go to a new Vet, ask them about their vaccine policy. Stay away from Vets who are pushy and careless with vaccines! It is NEGLIGENT and UNETHICAL for a vet to perform any unauthorized procedure on an animal without the Pet Owner signing an INFORMED CONSENT, and the Pet Owner being explained the vaccine risks and side effects BEFORE the vaccine is administered. and, by the way, signing a form to the agreement of the surgery is not the same thing as a Pet Owner being made aware in WRITING and agreeing to in WRITING that their pet be vaccinated.
I had just moved down to Fort Myers with my cat and he started sneezing a lot and didn't seem as active. I often drove past the Cat Hospital, so I decided it would be a convenient place to try.I called to make an appointment and the lady on the phone was very nice and friendly. When I took my cat in for his appointment, the vet was extremely nice and treated my cat (my little Otis) like a person. It was refreshing to find a vet that cares as much about Otis's well-being, as I do. The vet also took his time explaining to me all of the possibilities of problems, and the proper way to care for my cat at home. He did not rush, and answered all of my questions in great detail. By the time my appointment was over, I was so impressed with the kindness and service I had received that I complimented them before I left.Since my first appointment, I have been back to the Cat Hospital several times (Otis is very old) and got to know the vet and some of the staff better. My opinion of the Cat Hospital has only improved. They are always professional, and very caring.Once I had to house my cat there for over a week while I was gone on vacation, and I was confident it was the best possible place he could be. I left hi with personal items and they said I could call every day if I wanted (or multiple times a day!) They continued to care for Otis and provide his meds - by the time I picked Otis up, he looked in better health and he had a special nickname "Otis Podis".This place is by far, the best place you could take your fur baby.
Choosing the right vet for your pet can be tough. After all, your furry friend can't tell you how he or she feels about the doctor. Even though you're not the one treated by the vet, whoever your animal sees is obviously your decision. Since many veterinary diseases and injuries can turn into emergencies very quickly, it's important to have a go-to vet. This way, you can ensure you'll know whom to see when your animal needs care.
Speak to your friends and family about vets who've treated their pets. You can even talk to your groomer or an animal shelter worker for referrals. When you visit the clinics you've been referred to, check that the facility is clean, animals are separated and the staff is calm and courteous. Not all clinics are American Animal Hospital Association accredited. This accreditation isn't a legal necessity, though a clinic that's AAHA-accredited is guaranteed to offer high-quality medical care. To receive accreditation, the clinic has to meet the AAHA's standards in the areas of facility, equipment and quality care.
If you're looking for a specialist, you want to make sure he or she is board-certified to practice in that specific area of animal medicine. You'll want to make sure your vet is also convenient to visit, so there are factors to take into account.
The type of animal you own should play a part in which vet you choose as well. While your options are vast if you have a dog or cat, you may have to visit an avian clinic for your bird or an exotics clinic for your snake.
Just as there are many types of doctors, there are many types of vets. Some focus on livestock or house pets, while others may specialize in dentistry or surgery. They may work in a veterinary clinic or zoo, working specifically with the animals housed there, or travel to farms to work with livestock. Since horse racing and other equestrian activities are so popular, some vets are trained to work just with horses.
Diseases, like malaria and yellow fever are also transmitted through animals. Some vets have insight to diseases that affect both humans and animals. Vets have contributed to the treatment and cure of many diseases that plagued both humans and their furry friends.
Government agencies employ veterinarians as well. When an animal comes from a foreign land, these vets quarantine them and check for any diseases that may be present in an effort to control new diseases that can be brought into the country. Other Specific types of vets include:
A vet assistant works alongside the veterinarian and helps out around the clinic. In some cases, they may assist vets in surgery or restrain struggling animals during tests or lab work. The everyday duties of a veterinary assistant include; monitoring and caring for animals after surgery, keeping medical records, cleaning animals' teeth, feeding and bathing them, cleaning cages, sterilizing surgical equipment, giving animals medication, collecting samples for testing and performing laboratory tests, and offering grief counseling to pet owners.
It's a good idea to bring your pet to the vet regularly. This way, he or she becomes familiar and comfortable with the care providers, and you can stay on top of your pet's preventative care. If the animal is small enough, bring it to the office in a carrier. Just as you visit the doctor for a yearly check up, you should bring in your pet for regular check ups as well. During a routine veterinary visit, the vet will probably begin by asking you if there have been any changes in your pet's behavior or habits.
The vet will then take your pet's vitals, like weight, temperature, pulse and respiration rate, and perform a physical examination of the pet. During a physical exam, the vet checks the abdomen for swollen organs, and the legs, feet and joints for any potential problems. Depending on the age, breed or condition of your pet, your veterinarian may also check the eyes, ears and mouth.
When your vet conducts a full body examination, he or she will check out your pet's coat and skin, noting any hair loss, itchy spots or lumps. Keep note of your animal's shedding habits so you can let the vet know if anything seems abnormal. The vet will check for parasites, fleas, ticks, mites and heartworms as well.
Vaccinations are also important to your pet, especially if you have a cat or a dog, and your vet will suggest that you make sure they're current. Keeping up to date with vaccinations can prevent your furry friend from getting distemper, rabies, hepatitis and lyme disease. Some vaccinations last longer than others, so speak to your doctor about staying caught up with your animal's shots.
Just like your own health insurance, you want to make sure your animal is covered before he or she needs veterinary services. Some common animal surgeries can cost thousands of dollars, and you don't want to end up having to foot a surprise bill that costs more than your paycheck.
There's no set price for pet health insurance. Costs can depend on factors such as where you live, the age and breed of your pet, and how much coverage you want. Before you take out a pet insurance policy, you'll want to meet with your vet to go over what he or she thinks your animal should be covered for. Many vets believe that you should make sure cancer, chronic disease, hereditary and congenital disease, and common breed-related medical conditions are all addressed in your policy.
Some pet owners can't afford insurance for their pet, so there are other options to make paying for surprise pet visits as easy as possible. Some pet stores have wellness plans - which tend to be much cheaper than an insurance policy - that offer shots, check ups, screenings and discounts on various procedures your pet may need. A lot of veterinary offices offer payment plans for pricey procedures as well, as long as you have decent credit history. For a last-ditch option, there are even privately funded organizations that offer pet owners financial aid for their pet's treatments.