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04/16/2009
I called on 4/16/09 to reserve a room within a room block for my sisters wedding due to when my mother called receptionist Nichole stated that we reserved two room suites at a very high rate, and our regular affordable room was given away to someone else. My mother could barely talk that day due to being sick, so I called back for her. She stated that when she called the girl was "snippy" with her also. Then, shortly after that I called to rectify the issue, and I was hung up on by a Nichole at the front desk. She stated that she didn't like my "tone of voice". This is extreamly insulting, coming from an award winning 5 star customer service background I've had to deal with thousands of upset customers, and never treated them in this manner. I called back again and when she heard my voice for the second time around, she placed me on hold without greeting me. This is very upsetting!! I will be staying at another hotel down in Ft. Myers beach due to this incident. Would not recommend.
Details
Phone: (239) 356-7829
Address: 1051 5th Ave, Fort Myers Beach, FL 33931
Website: www.lighthouseislandresort.com
More Info
Where everyday is a holiday.
- General Info
- Lighthouse Island Resort, located in Fort Myers Beach, FL in the heart of the Times Square entertainment district, 200' from the Gulf of Mexico. We are a family owned and operated resort with over 30 years of experience hosting guests. Our resort has ten different room styles to accommodate everyone, from our one bedroom suites to our kitchenettes. Our beautifully landscaped grounds will make you feel as if you entered the islands. Some of our amenities include a Tiki bar and grill, breakfast, lunch and dinner, swimming pools, picnic areas with gas grills, and Wi-Fi. To make your vacation fun and exciting we offer group, military and senior discounts; we accept all major credit cards. Our friendly staff awaits your arrival. At Lighthouse Island Resort you will feel relaxed and at peace in the breathtaking landscape and soothed to sleep by the waves crashing on the beach shore. Call us at the Lighthouse Resort Inn & Suites today to book your reservation!
- Email Business
- Services/Products
- Group Dining, Happy Hour, Extended Stay, Beach Resorts, Banquet Facilities, Live Nightly Entertainment, Parties, Outdoor Dining, Receptions, Casual Dining, Reception Halls, Serving Breakfast Lunch & Dinner, Breakfast, Beach Hotels, Resorts, Catering, Motels, Retirement Parties, Burgers, Fish & Seafood Menus, Barbeque Menus, Sandwiches, Appetizers, Steaks, Pizza.
- Payment method
- amex, discover, visa, master card, cash
- Price Range
- $$
- Amenities
- Hotel Dining, Hotel Pool, Hotel Bar Swimming Pool
- Languages
- Spanish
- Other Link
- Categories
- Other Information
Wi-Fi: Free
Parking: Lot
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