I went with this company after reading their reviews online. They told me the windows would arrive in 4-8 weeks. 16 weeks later i had my install date. They showed up 3 hours late the first day causing me to be very late to work. Additionally they assured me it would be a 4 day job. When the crew was here they destroyed my walls. I just put new grass at the new home i purchased and the installed drove up the grass and destroyed the grass to the point my neighbor took photos and made a complaint. Additionally when I was not home the installers went in my fridge and helped themselves to my beverages. Drinking two 12 packs of cola in the time they were here. At the end of the week they left on Friday and did not install any of the locks on any of my doors. On Saturday they were supposed to come back and finish the job. I receive a call at 9 am from Dean, a saleman who tells me they will not be coming on Saturday and that they will finish on Monday. I beg Dean to figure out a solution because none of my doors closed or had locks on them because they did not finish the job they said they would finish saturday. He laughed at me and told me that is not his problem and hung up. He ignored me the rest of the day. On monday I called the office and spoke to the office managers April and Karlene who promised me they would look into the matter to correct the issue as soon as possible. I had to follow up over and over and over again. They came on Monday several hours late of course to finish the job. They never touched up the rest of the walls and left hundreds of dollars of repairs i had to hire a contractor to come in and fix who stated that most of the work they were supposed to do they did not. Also the city came out to do an inspection and it failed. The city was supposed to come back to meet the company to finish signing off and it has not happened yet. Right now the doors are in. After hiring another company to fix the destruction they did to my home it looks better. However i still do not have a signed document from the city the job was complete. The inspection was several days ago and i have not heard from the company. They never apologized for the rude remarks from Dean the salesman. They did not want to make it right. They did not want to even offer me a discount for all of the stress they caused me. They did not offer to fix the grass or replace the drinks their crew helped themselves to. They did not even offer to update me on why we failed there permit and when they would finish the job. HORRIBLE company. would not recommend them to anyone unless they are ready for a horrible experience with poor service poor product and poor management.
Businesses in Related Category to Home Centers
Didn't find what you were looking for?
Please help others by helping us do better.