Easy Express

Fabulous Service!!!



The upfront payment wasn't what I was expecting. But since it was a credit card and we were arriving early for our cruise, I said what the heck. I really didn't want to hear my Wife complaining by using this shuttle service from Ft. Lauderdale to the Port of Miami.



Well, before I could get off the plane, the owner/operator was calling me to confirm I was a go. 5-STAR SERVICE. It's kinda cool to be talking with the owner/operator. Absolutely NO ISSUES!!!

DO NOT, I repeat DO NOT use this company. They are complete frauds and will steal your money. They have an F rating from the BBB for a reason.



On 1/13/2015 I contacted Executive Express Limousine aka Easy Express to arrange for transfers for 4 adults and 1 child w/car seat from Fort Lauderdale Airport (FLL) to the Port of Miami on 2/6/2015. I paid the $59 charge in advance. I was told by the person who answered the phone that the driver would pick us up at 12:30pm, but we needed to be at the Jet Blue terminal (Terminal 3) luggage area 8 by 12:15pm. We were at the location where we were told by 11:45am. At 12:26pm on 2/6/2015 I received a call wanting to know "Where we were?" I told him that we were exactly where we were told to be when I booked the transfer, and he said that we were supposed to be at luggage area 1, and we needed to get there immediately. We grabbed all of our bags, and 3-year-old child and ran to luggage area 1 only to find that there was no one there. At this point I was irate, I called back to find out where our driver was since we had just ran to a new location. I was told that he would be there shortly. At 1:00pm there was still no one there to pick us up, so I called back. At this time I was told that I only made reservations for 2 people, and that's all they could/would accommodate. We could either do that or find another company to drive us to the Port of Miami. I said that I would find another company, and wanted my $59 refunded. He said "A refund is no problem, I do not want your money." He then proceeded to hang up on me. We had to pay a boat load to get a last minute transfer, but we did get to our ship on time.



As of today, 2/13/2015, no refund has been issued. I have contacted the billing dispute dept for my credit card and filed a BBB complaint to assist with getting my money refunded.

Peter, the owner, was extremely ignorant to my entire group. On both occasions, he was over an hour late and was ignorant to both my wife and the rest of my GROUP OF 34. Wouldn't you think that with the fact that he was making that much money for such a short amount of time, that he would be prompt and cordial? Not only was he late, but both times that he showed up, he forgot that we had a group of 34 and did not bring enough shuttle space for all of us. So instead of doing the right thing and taking care of it, both times he hid around the corner out of sight, so he thought, to make other arrangements. Also, he was going to try to charge us $79 to drive and extra 2 blocks, yes 2 blocks, to pick up another group of people. He was supposed to pick us up at the Comfort Inn in Hollywood FL. When he was late, he hid next door in the parking lot of the Hampton Inn while he tried to fix his screw up. Then he was going to try to charge us another $79 to drive 2 blocks over to the Hyatt. Look at the map for yourself. We travel all the time and have been all over the world, but this is the first person that was soo ignorant that I really wanted to assault him. Spend a little extra money and go with SKS Tours. By the way...when things start to go bad, Peter appears to have a habit of turning off his cell phone so you are unable to contact him. When he drives by you and ignores you, be sure to wave.

We can not only recommend one service but two:

Easy Express (954) 254-3087

Vip shuttle services: (866) 834-2215



Easy Express has slightly lower prices. Both provide excellent service.

Easy Express leaves every 30 minutes from the airport and the Port of Miami.

They have share-ride service and exclusive rides.

We will call them again in April.

Does anyone recommend a good low cost motel in Islamorada ?

To make a long story short, EZ Express lied to us just to get us to sign up with them. Because of that lie, we had to spend another $23 for a taxi in addition to EZ Express' fee. It wasn't worth it. DO NOT use this service.