3200 SW 42nd St, Fort Lauderdale, FL 33312
TollFree: (800) 432-8579
Interbond Corp OF America
WORSE CUSTOMER SERVICE EVER ANYWHERE!!!!! I BOUGHT A KITCHEN AID (WHIRLPOOL) $2,500 REFRIGERATOR IN NOVEMBER OF 2011. IT STOPPED WORKING ABOUT A MONTH AGO, WE IMMEDIATELY CALLED BRANDSMART FOR REPAIR AS WE BOUGHT A 60 MONTH WARRANTY. AFTER 15 HOURS WASTED WITH CUSTOMER SERVICE TRYING TO SCHEDULE TECHS TO COME OUT AND TAKE A LOOK AT THE UNIT, AND AFTER 3 TECHS CAME OUT TO SAY THAT IT NEEDED TO BE REPLACED IN A PERIOD OF 3 WEEKS, WHIRLPOOL NEEDED TO SEND THEIR TECHS TO LOOK AT THE REFRIGERATOR - 2 TECHS FROM WHIRLPOOL AND OUR REFRIGERATOR STILL DOES NOT WORK - 5 WEEKS WITHOUT A REFRIGERATOR!!! - STILL FIGHTING TO GET IT REPLACED. BRANDSMART HAS CLOSED THEIR FILES ON THIS AND SAID IT'S NOT THEIR RESPONSIBILITY. I WILL NEVER BUY FROM BRANDSMART AGAIN AND WILL TELL EVERYONE I KNOW TO NOT BUY HERE EVER. THEY SELL YOU CHEAP STUFF AND WHEN IT BREAKS, THEY WILL MAKE EVERYTHING POSSIBLE TO TIRE YOU, MAKE THE SITUATION AS FRUSTRATING AS POSSIBLE HOPING YOU GIVE UP AND DON'T BOTHER THEM AGAIN. DON'T SHOP HERE, YOU WILL BE BETTER OFF ANYWHERE ELSE.
DO NOT SHOP HERE! THEY HAVE NO CUSTOMER SERVICE AND AFTER THEY HAVE YOUR "WARRANTY" MONEY - THEY FORGET THAT YOU WERE A CUSTOMER. SHOP ANYWHERE ELSE, EVEN IF YOU PAY A FEW DOLLARS MORE, IT WILL BE WORTH AVOIDING THE HASSLE OF THIS COMPANY. THEY OUTSOURCE THEIR WARRANTY REPAIRS AND THE WARRANTY GROUP HAS NO COMMUNICATION WITH THE SERVIC DEPARTMENT OR CUSTOMER SERVICE. IT IS AN OBSCENE MESS AND JUMBLE OF AGGRAVATION. THE PEOPLE THAT WORK FOR THE COMPANY, NAMELY LINDA SOLOIS, IRENE, RENEE AND MIRIAM IN CUSTOMER RELATIONS HAVE ABSOLUTELY NO CLUE WHAT CUSTOEMR SERVICE MEANS. YOUR TELEPHONE CALLS ARE TRANSFERRED AND TRANSFERRED WITHOUT END AND WHAT IS LIKELY IN HOPES OF JUST HOPING YOU WILL GO AWAY. I CANNOT GO AWAY BECAUSE THEY OWN MY WARRANTY/SERVICE CONTRACT. JUST SHOP ANYWHERE ELSE!
05/03/2011Provided by Citysearch -
I was sold an extended warranty on my camera to cover every issue it may come with. Well the camera had a issue. The sales person (George) or (Jorge) advised me that this warranty was a no question asked warranty. Well Lets just say that they didnt ask any questions when i returned it because it was takening unfocused photos and video. Manager ( Steven ) Said Sorry we cant help you we dont see the problem. Well to explain further he informed me that he took about 200 photos at his sons graduation with a professional camera and only 10 came out. Boy this guy is a full of you know what type of guy.
I have been shopping at Brandsmart for 15 years but i guess due to my experiences here is time for a change. They say that it only takes one bad experience to lose a good customer. Boy is that phrase right.
I only wished that i had been a better shopper. Now i know better....Hello Best Buy....