Alpine Jaguar

Very bad experience, after getting my car repaired their for over two years they treated me like a number. My last repair cost over 8k and it took over 5 weeks to repair. They initially quoted me two weeks and blamed everything on geico, ultimately I had to pay for it and instead of offering a solution they kept pointing the finger. Service advisors don't really care about customer service but instead will send you a survey after the repair is done begging for you to give them a 10 instead of truly earning it. Service managers will try to belittle you instead of working with you to find a solution. They repIaced an arm rest in the vehicle that had two different leather patterns and stated to me that there was nothing they can do about it. I had over $800 worth of rental car fees and I drove 45 minutes from Miami to bring them 7k of business. Instead of acknoweldging that they left me with the $800 bill. Very very bad experience considering i've spent over 12k with Alpine jaguar within one year. I would not recommend them for service instead I would go to Warren Henry Jaguar.

Alpine makes you feel like you are part of the family from the second you walk in. Starting with Heidi & Harriet greeting me when I walked in to John Geisen the Service manager, answering my questions and assisting me with kindness. I was then sent out the door with my car in top condition, and with a smile on my face once again from Heidi & Harriet. Will always be using Alpine Jaguar's service department.